Muswanna — Restaurant in Great Britain

My honest opinion after leaving this "restaurant", is that it is an expensive takeaway in disguise.

I felt so disappointed and as if I had wasted money since wanting to go for so long based on others' great reviews.

We sat down and our initial thought was this little restaurant looks nice, and could not wait to order.

After ordering food and drinks, we were presented with a well-presented Duck Bun, and multiple Gyoza dishes that all tasted divine ... However, as I blinked all our mains started to appear while we were still on our starters.

A big negative for me was the £16 half Peking Duck. The menu does express there are bones, but I did not expect the whole thing to be riddled with bones. I was expecting to be able to eat this easily with some rice and noodles but turned out to be more like finger food as every bite had a bone. So many pieces were left looking untouched because there was hardly any meat on it, just crispy skin.

The most annoying part was that we felt so rushed and the Chinese waitresses were chaotic as soon as we sat down. I honestly felt like they did not want us there, or they were trying to get us out for the next customer.

I am also a little worried about the cleanliness in all honesty. As the chopsticks were made from wood, and this is not good when wooden utensils cannot be washed correctly, as they absorb anything and everything it touches.

I don't think I will ever return to this place purely based on poor customer service skills. Despite being so negative, there were some nice dishes, like the Kim-Chi Rice, Soba Noodles with Chicken and Satay Chicken Skewers ... and while I would say some dishes are worth the price, others like the...

Tuesday evening (28 may 2024) and the place was full, it looked great and there was a pleasant vibe... We drank a lovely house white Cabernet Sauvignon whilst we studied the menu and tried to ignore the incredibly sticky table. First of all, the pork belly was delicious, albeit rather anaemic looking but complimented very well by it’s hoisin sauce. Second to arrive, was salt and pepper squid which was rubbery and tasteless. I couldn’t detect any salt or pepper. I ate one of six pieces, my dining partner managed a couple more of his. My partners dish of hot and spicy beef brisket soup with vermicelli was indescribably disgusting. It looked great but was bland, lacked salt and any hint of chilli. My partner thought the beef might be off, I didn’t agree with him but it certainly had the strangest flavour...i don’t even think a good dollop of MSG would have revived it. My dining partner did something I have never seen him do before. He sent it back. The pork gyoza sat before us looking pale and unappetizing. Looking like the innards of a dalak- perhaps it’s brain. By now, I’m feeling a bit wary and ever so slightly nauseated. I look around at my fellow diners tucking into plates piled high with glistening food- all looking so much more delicious than the pale, fatty, rubbery, tasteless inedibles we had been so unfortunate to order. In a corner of the restaurant a baby’s piercing screams cut through the noise of people eating and all I could see was gluttony. Apocalypse now. The...

WORSE customer service EVER you can receive. Understand that they are located in city center could be busy during peak time. We walked in at around 7:45pm and the blonde hair chinese girl said: can you wait 30mins and come back at 8:30pm? i was like....isnt that 45mins? Anyways, thought we have a bit of time tonight and wouldn't mind to wait.

35 mins later....i came back a bit earlier to check and i saw there is a table by the windows just got occupied and that girl was looking awkward and came to me saying can you wait another 20MINS? OK i see. she might not expect us actaully coming back and just gave the table to others. My friend told me that is ok wouldn't another 20mins since we have waited 45MINS.

Ok here we come to the point.

While we were waiting another 20mins. there was a table for 4 for is being used by two customers who they seemed to finish soon. And I thought we might be next once they pay their bill. Not long after, a white couple came in and straight to that table without waiting. At the same time the two other customers were about to pay the bill. So that table for 4 could have been available to us they just let other took it And her explain was they came in earlier too She rang them to come back Right… why didn’t you ask me to leave contact too? Therefore once there is a table I can get back asap too? Like the one by the window? And she said sorry I forgot Ok almost waited 1hour for nothing

Poor booking management and they seem to favour certain kind...