Turkish Kitchen — Restaurant in Great Britain

Booked here for a family meal, after reading the reviews we thought we would take a chance and try the turkish kitchen as we've tried many cuisines over the years and not Turkish food for a while. We were met with a friendly smile but I was a little put off by the layout and decor of the place. The front is a take away service, which is off putting for those who come to eat as a family especially where the venue is situated.

Our server was lovely, we waited a good 10 minutes before we were served, which was a little irksome as the place only had 2 other tables that were occupied and we had a child with us. When our order was taken by the lovely Cuban waitress (we didn't get her name) we thought we would try a few small dishes.

We ordered: Lamb ribs Turkish salad Lamb tagine And chicken skewers for the little one.

Within 2 minutes of our order being taken we had food delivered to our table. Shame it was someone else's food (and it looked awful)

Half an hour after ordering (again still just us and two other tables!l we finally recieved bread, a dish of our Turkish salad and drinks.

The bread was delicious! But the salad was not at all as described, instead of the turkish special salad (its pomegranate, onions tomatoes and peppers with a fes other bits) we ended up with a salad from the take away section!

Waitress apologised and took it off our bill.

When our main food arrived (a good 40 minutes after ordering) it was dreadful

My daughters meal was supposed to come with chips and salads and be on skewers. It came with cold chips and chicken plonked on a plate.

My mothers was lamb tagine with rice and salad, she ended up with an okra tagine with a tiny bite of lamb, rice chips! And no salad. It was awful, if she wanted an okra tagine then she would have ordered one.

Lamb ribs: this was also supposed to come with salad and rice, what I had was fatty tiny ribs with barely a spec of meat on them, cold rice and no salad. It was inedible even after trying to add flavour to it with chili sauce.

For an birthday meal, I was thoroughly disappointed, it didnt end up a happy birthday. We had a polite disagreement with the owner over everything and he promised to take my awful meal and the wrong salad off the bill.

When we went to pay, the salad was still on the bill and we had to then argue the issue a little more.

Overall the only redeeming quality was pur waitress, who I wanted to tip bit management wouldn't allow it! Which is most upsetting. As a female buisness owner I feel it's always always imperative to tip waitresses or those who provide a service as this is often much needed garnish to wages. To be dominated in such an awful manner by the owner thoroughly disgusted me and she should have been allowed a tip as she was the only one to earn it!

Lastly. While we were waiting and while.we were eating we saw staff walking back and forth the floor with uncooked meat on display, uncooked bloody meat in carrier bags! Dripping everywhere and various other uncooked food being carted back and forth. Most unhygienic and makes you worry about the cleanliness and hygiene

We would never attend again, not just because of the bad food but 100 percent because of the poor treatment of the waitresses, to be treated like a second class citizen in front of customers made my...

This is just some honest description of my experience there. In a word, disappointing; two words, disappointing and unpleasant. First time and last time experience. I went there for a quick lunch set ("wrap, served with salad, chips and a drink") and sat down but waited for a relatively long time for someone to attend to me. I then ordered a VEG Turkish bread wrap and look forward to it. What came was a FALAFEL wrap WITHOUT salad, and not Turkish bread but thin wrap. I thought maybe that was what they meant by veg wrap? But clearly on the menu there were veg wrap and falafel wrap... I did not want to waste food so I slowly forced it down after I asked about the salad. The first reply for the salad was "he (chef) put inside the wrap" and I smilingly questioned "served with" should be on the plate? The waitress later brought some salad. The wrap was dry and not much taste (for someone who don't take heavy flavoured food). When she came to clear the table I asked about the veg wrap and falafel wrap and she admitted it was not made properly as the chef was new and she had told him(off). But, if you already noticed that and still brought it to the customer, you do not really care about or respect your customer. I did not say that to her as she seemed apologetic and later brought a baklava (as compensation?). Unfortunately the baklava did not really do the job because it was not fresh, but heavy, cold and soggy. As I went to pay, I saw the tray where she took the baklava from. There were a lot of seemingly fresher baklava (as they were a different type and in large quantity, well organised). I was once again disappointed and she said see you next time. I am not sure if I want a...

Arrived and walked in to no staff greeting us. Asked for a table for 2 as we had booked and were just told to sit at the back of the restaurant and weren't escorted to our table which was the first sign of this meal going to be a disaster.

Sat down, waited approximately 15 minutes for someone to finally come over and take our drink order then waited another 15 minutes for them to be brought to the table. Only for the waiter to then spill the drink on me.

Anyway food ordered after waiting another 10 minutes ordered starters and main. Main came within 2 minutes of finishing our starter, the main arrived on its own and mine was nowhere to be seen. We had both ordered the same. Adana kebab. Nearly 30 minutes passed my partner has finished her food and we get up and ask the waitress where our second meal was. To be fair she did apologise but it wasn't crazy busy there the service is very poor and they don't know how to serve customers at all.

So my partner ate here food alone and so did I. Very disappointing as this was our date night and we were looking forward to it.

We booked theough Groupon so had paid for our meal. The waitress only offered to cover our drinks for the evening and not compensate the meal. Put a downer on the whole evening and this isn't the first time this has happened.

I've been here 3 times and on every occassion the food has been very good but the service has been appalling. Nobody clearing dishes, having to ask staff for drinks etc. Simply not on for a restaurant.

Won't be returning even if the food is lovely as the service as stated is terrible and needs...