Old Club House

Where to start….. I booked a table online. Arrived 10 mins before the time we booked, once inside there was a 20 deep queue at the bar. One person serving, he kept leaving though as he was also taking the food out! Finally a young lady came we told her we had booked a table, to which she just looked around and said “oh I can’t see one made up for you” At this point she has not even asked for my name. Finally said “you can sit over there in window”, I told her on the booking I had requested space for a pram as we were meeting our friends who have just had a baby. Her reply was “you can leave pram in doorway if you want”. We then sat down and got some drinks, I then ordered food on the app. Was sat waiting a good 20 mins when a young girl came over and said “have you ordered on app? I said I had. She then replied “well it’s going to be an hour wait at least for food as we shouldn’t be taking food orders if you didn’t book” I told her we had booked! She then replied “ oh I don’t know I’m brand new” so I asked if the drinks we had ordered with the food would be coming or are they and hour too! She then replied “I’m not sure, your better off going to bar as we don’t like people using app” what’s the point in having it then? She then said “well do you want to cancel?” I said I had paid on the app so was I going to get a refund her reply was “I don’t know how it works” and then walked off. She never returned!

Food arrived after around 45 mins, to be fair it was lovely that’s why I have given 2 starts purely on the food. No one cleared our table at all. The bar man/food server said “it’s because we are short staffed, do you want to go somewhere else” I replied “I would of if I had not travelled an hour to come here” I then ordered my children puddings, after waiting 20 mins for them the lady returned and said “we don’t have any bananas for your puddings” I did reply with “well there’s a surprise!”

I found the staff in this pub rude and just didn’t care at all. Not one apology just a shrug of the shoulders. Think ALL staff would benefit from some basic customer service training. I will not return here again!