Old Club House — Restaurant in High Peak

Where to start….. I booked a table online. Arrived 10 mins before the time we booked, once inside there was a 20 deep queue at the bar. One person serving, he kept leaving though as he was also taking the food out! Finally a young lady came we told her we had booked a table, to which she just looked around and said “oh I can’t see one made up for you” At this point she has not even asked for my name. Finally said “you can sit over there in window”, I told her on the booking I had requested space for a pram as we were meeting our friends who have just had a baby. Her reply was “you can leave pram in doorway if you want”. We then sat down and got some drinks, I then ordered food on the app. Was sat waiting a good 20 mins when a young girl came over and said “have you ordered on app? I said I had. She then replied “well it’s going to be an hour wait at least for food as we shouldn’t be taking food orders if you didn’t book” I told her we had booked! She then replied “ oh I don’t know I’m brand new” so I asked if the drinks we had ordered with the food would be coming or are they and hour too! She then replied “I’m not sure, your better off going to bar as we don’t like people using app” what’s the point in having it then? She then said “well do you want to cancel?” I said I had paid on the app so was I going to get a refund her reply was “I don’t know how it works” and then walked off. She never returned!

Food arrived after around 45 mins, to be fair it was lovely that’s why I have given 2 starts purely on the food. No one cleared our table at all. The bar man/food server said “it’s because we are short staffed, do you want to go somewhere else” I replied “I would of if I had not travelled an hour to come here” I then ordered my children puddings, after waiting 20 mins for them the lady returned and said “we don’t have any bananas for your puddings” I did reply with “well there’s a surprise!”

I found the staff in this pub rude and just didn’t care at all. Not one apology just a shrug of the shoulders. Think ALL staff would benefit from some basic customer service training. I will not...

This is the second time visiting and its gotten worse. The drinks order was wrong and the food was abysmal. We ordered 3 drinks ( 1 pint of coke, 1/2 pint of diet coke, 1 pint of cider ). This being an easy mistake to make we let it pass and as it happened was a godsend ? We then ordered a sharing platter starter and 3 main meals. After a wait of around 35 mins the starter arrived but this was accompanied by one of the mains. Then the two other mains appeared. Luckily we picked a large table as it was now filling up with meals and sides. The sharing platter was fine. The sandwich was inedible. We had asked for any sauces and dressings to come separately but this didn't happen and the sandwich and salad were drenched and after only 1 bite of the meal it was deemed inedible. The mixed grill was very dry and came with a peppercorn sauce. The sauce was lumpy, cold and congealed. ( we asked for this to be replaced but nothing appeared ) The egg had obviously been made too early and had been put under heat as the sides were curled up but yoke was cooked on top and ' snotty' underneath. The sausage had been over cooked as this was as hard as a bullet. My meal was the mushroom pie and veg. The pie was all crust and little filling and this side of the plate was very hot. The mashed potato and veg on the other side of the plate was cold. Obviously half the plate was being kept warm and the other half was left to go cold. The gravy came in a little gravy boat but it was almost solid and would not pour out. When a member of staff appeared all these problems were mentioned and they were very apologetic, they removed the offending items and came back with a refund for 2 of the meals. This is some consolation but 2 of the party left hungry which is not acceptable. As I mentioned earlier one of the drinks was wrong but was a godsend -- that's because that was the sum total of her meal that evening, a pint of coke. Looking back, the menu is extensive but not rocket science. This showed lack of communication and a poorly run kitchen full of bad habits and poor practise.

Very...

I came here last friday prior to a show at the opera house with my 3 adult daughters and my mum A joint birthday/mothersday treat We arrived early and sat with drinks until the table was ready We then got our table and ordered food 4 steaks 3 rump and 2 sirloin and salt and chilli pepper chicken meal with sides My eldest doesnt eat salad of any kind so her steak was requested salad free The first meal out was rump the swrver passed this to her as she did my daughter stated hers was to be salad free- This was the point where the server took her spare hand grabbed the rocket salad with a bar and off the hot plate and continued to hand the meal over!! All 5 of us sat in dis belief at her actions She walked away returning with other food as ready The sirloin meal was a ball. Of fat inedible, this was my 63yr old mothers meal The food was not eaten the chicken was solid, plus the added issue of the server putting her hands into the meal, The server asked was everything ok the reply was do you want the truth she walked away The manager came over ahirtly after asked the same, she was informed of the actions, she was herself gobsmacked at what she was told, appologised several times offered free desserts or redund We opted for refund, as we didnt want more food after how the meal was manhandled We got 49 pounds out of a 96 pound bill refunded, we had planned to stay upto the hairspray show started but opted to go elsewhere and eat as people hadnt eaten I emailed the pub when i booked explaining this was a group of women travelling from Manchester celebrating birthdays, mine, and mithers day as 4 of us were mums I can only hope that the server was educated in food handling, and hope noone else has to endure this unbelievable service To be fair i know the manager was...