Kaspa's Liverpool — Restaurant in Liverpool

Went to kaspas tonight and was completely appalled by the behaviour by one of the staff members. I accept that we did attend this venue at 10:30 (half an hour before closing), but if this was an issue I am unsure why they were more than happy to seat us, welcomed us in and gave us menus. We waited for 20minutes as we were not told that we had to go to the counter to order and had not been here for a few years so couldn’t remember (safe to say I won’t be back in a hurry). We went to ask at the counter and were told quite aggressively that they were closed and wouldn’t be serving us by the smaller of the two lads behind the counter. The lady who seated us then came out and told him to serve us as we had been sat waiting to be served for the past 20 minutes. He then took off in a huff having had a go at the lady, who turned out to be the area manager. Luckily the taller guy was absolutely lovely and served us but my friend was too shocked to order anything after the way the other staff member acted. There is a time and a place for reacting like that, it’s certainly not in front of paying customers! Absolutely appalling, I would never dream of acting like that in my job as a waitress no matter how late a customer came in or how busy my shift had been. If you didn’t want to serve us, you shouldn’t have sat us down, very poor...

I place an order through Uber Eats at around 22.30 on the 28th September, I shortly received a notification from Uber Eats telling me that the restaurant had informed them that I had called them and cancelled my order; this is not true. As Kaspa's were dishonest and told Uber Eats I had called and canceled this meant that instead of the instantaneous refund you would normally receive when a restaurant cancels the order, instead I am forced to wait 3 - 5 working days as Uber Eats views it as a fault on my side and not the restaurants, which is due to the restaurants clear dishonesty. This resulted in me having to spend further money on a different restaurant to satisfy my pregnant partner's cravings for sweet treats. Instead of costing me 30 pound I have now spent 60 and am forced to wait for my own money due to this restaraunts sheer dishonesty. I would avoid placing any pre-paid delivery orders with this restaurant as you cannot guarantee whether they will even bother to fulfil their role within the transaction. The customer service was also terrible when we called to challenge the restaurant over their blatant dishonesty, we were met with the phone being put down on us the first time, and the second time the staff refused to acknowledge the issue and just sat on the line talking...

Looking for somewhere for coffee and desserts/pastries around 8 pm and most cafes were closed. Came upon Kaspas via Google, which was open. It had pretty good reviews so we decided to try it. My son and I had warm triple chocolate fudge cake with vanilla ice cream. My wife had mint chocolate chip ice cream. The mint ice cream was very nice and nicely presented, but one supposes it's difficult to go wrong with a scoop of ice cream. However, the fudge cake was a different matter. When it arrived it seemed as if it had been through a nuclear reactor! Half of it was melted onto the plate (see photo) and looked as if an elephant had stamped on it! Also, we ordered a scoop of vanilla ice cream with the fudge cake and we weren't informed there was already ice cream included with it. So we ended up paying for extra ice cream we didn't need. Presentation skills need a big improvement with the fudge cake! I also ordered a small Americano but I got a large coffee which looked suspiciously like a filter coffee to me. The fudge cake tasted fine (although not nearly as good as it can be) if one could ingest it without looking at it. Kaspa's has 70/80s themed decor, which is fine, but unfortunatly the menu has also. Bill was £25.00 which wasn't exorbitant but also not...