Pomelo Liverpool — Restaurant in Liverpool

We had a number of issues with our visit on a busy Saturday night. Whilst I understand this is one of the busiest evenings for a restaurant, we initially had issues placing our order; one server told us to order at the bar as they were very busy, but when we actually got to the bar, we were told to wait at our table as it was table service. When we actually got to placing our order, the waiter said the kitchen didn't understand one of the dishes on our order (Char Siu with Rice) even though it's pretty clearly on the menu. Upon pointing at it on the menu, they finally managed to take the order. The manager later came over to say that it was his first day.

Additionally, we were told that they required payment prior to our order to be served, as we were sat outside. If they hadn't, I'd think we would have given up with the order, paid for the drinks and starters, and eaten elsewhere.

Our starters were fine, but from there it took over an hour to get three, incorrect meals out of the six we ordered. I think the most disappointing part of the evening was the attitude of the manager, who was combative right off the bat, and asked one of my party to be quiet. They also accused us of causing them to be confused, as we'd ordered a couple of sides for friends who were sitting at the table next to us (and paid for them on our bill). This made zero sense to us as the items that we'd ordered were correct on the receipts. He also accused them of eating the food we ordered (we checked, they hadn't). In the end, we got a refund for three meals (but not the service charge), but no...

This was a horrendous experience where the staff conspired to blame the customers for their own inability to understand simple restaurant orders and it took 1h45m to come up with half the mains. Simply unacceptable but the attitude of the staff was honestly awful. Blaming the customer and their new service staff explains all you need to know for how they run their business. When trying to raise a reasonable complaint about the situation (half the food had not arrived, the half that did arrive was completely wrong), I was told to be quiet and hush as they needed to proactively defend themselves. Absolutely awful, ruined an excellent weekend...

Would highly recommend a visit to Pomelo. The staff were all welcoming and the food is delicious and authentic! If you’re a fan of seafood, I would recommend you try the Panko breaded prawns and the Seafood Udon. We will definitely visit again. Also fantastic atmosphere inside the restaurant with air con which was a treat from the heat!! Thank you Pomelo for a...