The Spinnaker Event Suite at The Yacht Club — Restaurant in Liverpool

Dreadful service took our order for 2x meals £4.95 each as we only wanted something quick and light so chose the smaller menu option. Waited ages they brought out 2 entirely different meals costing £12.95 each. They said they were sorry and wud take it back but we didn’t want to complain so said it was ok we would have it so as not to be awkward. We also had advised them we had parked out front and they told us how to register and said when we paid our food bill they take off parking. We came to pay our bill and they didn’t take it off the bill which was by this time over £30 with 2 over priced drinks instead of £16 so we asked the girl why it hadn’t refunded the parking. She said she would sort it and apologised. 5 mins later she returned and said they couldn’t do anything about it. So we had to pay the parking on the way out. Total cost to us £32 instead of £16 they rip u off stay clear. We would have stayed to resolve this but we were on our way to clatterbridge to see a terminally ill person and visiting would have ended before we got there so we had no choice but to leave. I left my name and fone number on their answer phone and they didn’t even have the decency to call me back to try and resolve it. Dreadful service even after we paid for their mistake with the food and were willing and did pay for the more expensive meal so as to not be difficult. They couldn’t be bothered. Will never go there again. On reading some of the replies to reviews now from management it appears that they are selective on who they reply to are sarcastic and never deal with the complaints seriously or fairly. I also don’t see any reference to refunds for parking or food that is below par or wrongly delivered. I wish I had the time before my visit to see these reviews as I wud never ever have gone. Avoid this place at all costs dreadful food and service and management are...

This is a lovely venue but unfortunately it is let down entirely by the attitude of their staff. They are quite abrupt and short with customers and upon asking for them to change the table number on our food order we were met with a very snotty attitude and told that she is just bringing food out and seeing where it goes. Would not recommend to others until you put your staff through a customer care course as their attitude toward your patrons is disgusting. UPDATE After being sat for over an hour and a half waiting for our food order it finally arrives only for me to find that the chips were over done the burger meat was overly seasoned and very salty and the burger bun itself was black in places. A serious rethink of your staffing is in order I believe as I won't be returning until the staff has changed or been given the correct customer...

Been coming here for years will no longer had a carvery few weeks ago food was ok. Received a fine in the post for £60 for parking in the carpark used to have a machine inside to enter your reg for parking . Surely should be a better system for customers parking inside and not getting fined. The picture looked like it was took from inside the building so surely they would have seen me going into the building for food and coming out 😳.better places around for a carvery and no chance of been hit with a £60 fine a...