Duchess Belle — Restaurant in London

Absolutely terrible experience (Do Not Go Here)

We visited the same pub 2 times in the same day. We had a lovely time the first time

THE SECOND TIME THOUGH - we ordered our drink and sat out in the back garden and the general manager (ADAM or ALAN) came up to us to tell us that this pub was not SPOONS. Because he heard us vibing to a song that they were playing in the pub. He also told us not to vape. Which we agreed to and we were not going to do.

The audacity of this MAN coming up to us to tell us that this was not a spoons was shocking and we should have left but we ordered a drink already.

We had just finished our drink and were ready to leave, then (ADAM/ALAN) came back to us and accused of smoking weed and wanting to kick us out! None of us were smoking or carrying weed, it could have been the other people in the pub.

But he specially came to us and generalised the Asian, black women, that we were smoking weed, when we didn’t !

Honestly the worst experience! I regret spending my money here when I thought it would be such a lovely pub

ADAM/ALAN, you as proudly as you said you are a general manager, please make sure, you fix your attitude and fix your issues , Removing your random resentment on young women does not make you a big man!

You also don’t need to tell your paying customers that this pub is not a Whetherspoons,

We know where we are, all we did was like the music, and smile/laugh while we had catch up !

Please sort out your priorities ! Stop generalising, stop being rude to young women

By the way we told ADAM/ALAN, that we were just here to have a drink and leave!! We told him when he accused us of smoking weed that we didn’t have any and he didn’t need to remind us that this was not SPOONS! ADAM/ALAN shrugged us off and grinned!

Is this the type of general managers...

We went there as a part of the Virgin experience to the Battersea Lift 109 for my partner’s40th birthday, and have to admit this was the worst choice I could make for this occasion. While booking they gave me a choice for a vegan 3-course menu, on arrival they gave us a menu with only two vegan options. I expressed my disappointment as the meal was prebooked and prepaid. If I only knew that they do not offer 3 vegan courses, I would never have considered this place in the first place. The reviews were fantastic, so I thought it'd be a perfect option because my partner is into craft beer. The choice of craft beer was poor, unfortunately.

The service was very poor. After stating my name on arrival, the guy/bartender had no idea of the reservation and asked us to sit wherever. It took them a while to realise we are part of the experience and we have pre-booked meals.

The lady who calls herself a manager of that place wasn't even able to give me alternative options for the third, missing from the menu vegan course. We both got frustrated, which had an impact on my partner’s birthday celebration. Eventually, after a conversation with my partner, instead of dessert she, the "manager" offered nachos. That's not it of the poor service... For my starter, she brought me fish fingers! How ignorant, disrespectful and unprofessional this is?! She rectified it after I pointed out her mistake. All other food was below average with a lack of flavour and poor quality.

The place was poorly decorated, not very clean and very cold. I couldn't relax at all wrapped in my scarf. I would have left if not the prepayment and I didn't want to totally ruin my partner’s birthday celebration too.

Won't be...

Ah! Such a shame. I've popped into this pub to use the toilet before and always wanted to give it a go. We had dinner in Battersea power station, googled pubs near me open now and saw it was open until 11 so headed over. We got to the bar and the lady told us they were doing our last drinks now, so we quickly ordered. As the lady is pouring my cider, the manager mutters no more drinks now. She had to chase him around the bar to clarify what he had said. She'd literally poured my pint and told us she couldn't serve anyone else, or give me the pint she had poured. All whilst her colleague continued to pour pints of Peroni for other guests. My friend went to the toilet so we hung around in the bar for a second, and continued to watch her colleague pour pints for other guests who were just arriving at the bar. All really weird. We're all either General Managers from pubs, or independent business owners and we were all shocked at the rudeness of the Manager, very strange we weren't allowed to be severed? (for reference, there were only 5 of us, we'd gone for dinner and had one drink each before)

What time do you close? Because 11 pm should reflect when the bar stops serving, not kick out time. But actually, I just think the manager on duty couldn't be bothered to stay open - and the guy behind the bar didn't get the memo as he's used to serving until 11pm.

Very weird. Consistency is key. We won't be returning or...