Our group of four had high hopes for our dining experience at this establishment, particularly drawn by its stunning view overlooking the River Thames. However, regrettably, our visit left us thoroughly disappointed.

While London is renowned for its exceptional customer care and services, the level of service we encountered at this venue fell shockingly short. As frequent diners in the city, we found the customer service here to be a far cry from the standards we've come to expect.

Upon ordering a £40 bottle of Pinot Noir, we were dismayed by both the quality and presentation. The wine, in our estimation, fell far short of its price point, leading us to question its true value. What's more, the manner in which it was served lacked finesse; the server simply deposited the bottle and glasses onto our table without offering us the customary tasting opportunity.

To compound matters, the glasses provided were visibly stained, unwashed, and adorned with lipstick marks. Despite our request for replacements, the ensuing exchange with the staff was less than satisfactory. Witnessing their bickering and observing the glasses being hastily wiped down with tissue only added to our disappointment.

In seeking to address our concerns, I politely requested to speak with the manager on duty, only to be informed that the very person attending to our table held that role. Such a revelation was disheartening, further underscoring the disconnect between expectation and reality.

It's truly disheartening to witness a venue with such immense potential, boasting a prime location, breathtaking views, and expansive indoor-outdoor spaces, fall short in the crucial aspect of service delivery. For those considering a visit, I advise tempering expectations, bringing along disposable cups, and bracing oneself for the likelihood of overpriced beverages and lackluster service.