Oodles Wok Kilburn — Restaurant in London

Update: As per their request, I sent them an email, investing my time in explaining the situation with the expectation of experiencing their exceptional customer service and learning from them. Regrettably, it has been 4 weeks since I sent the first email, and despite following up with another one after 2 weeks, I received no response whatsoever. This pretense of responsiveness, replying to my email and then ignoring it once more, leaves me profoundly disappointed.

Original review: Oodles Kilburn has been my go-to choice for ordering food through Uber Eats. I have always appreciated their quality of food and commitment to providing high-quality food that is HMC halal, ensuring that it meets Islamic halal standards without stunning. However, my recent experience has left me with mixed feelings.

Upon stumbling upon some negative reviews on Google, I was taken aback. Nonetheless, I decided to give Oodles Kilburn the benefit of the doubt and proceeded with my order. Unfortunately, I noticed a decline in the quality of the food compared to my previous experiences. One type of chicken in particular was not fresh, which was disappointing.

In terms of portion size, I ordered a regular-sized meal, and although it appeared small at first glance, it turned out to be surprisingly satisfying. The quantity was fair enough to satiate my hunger.

The most disheartening aspect of my visit was the customer service. The staff member I encountered was exceptionally rude, displaying a lack of welcoming attitude and demonstrating poor behavior. Despite my efforts to be polite and even provide compliments, it seemed as though my words fell on deaf ears. This negative interaction left a sour taste in my mouth.

I hope that Oodles Kilburn takes these criticisms constructively and works towards improving their food quality and customer...

They literally messed up both me and my friends orders and refused to refund me, kept SHOUTING at me and speaking over me and complaining about how they make hundreds of boxes. Very unprofessional and i dont care for their excuses at all considering i also work in food but i NEVER speak to costumers this way. They kept trying to say they’ll remake despite the fact that we kept saying we could not wait any longer as we were already late for something and a refund would be easier. They mixed up me and my friends orders by simultaneously mixing up saucy proteins AND bases so we couldn’t really swap. AND put MY meal in a SMALL box when I paid for a LARGE. I continuously reiteratated this to them and the fact that both orders were wrong and they continued to shout over me cutting off me sentences. lack of customer service. It was so clear that they weren’t listening to me when they initially gave me a FULL refund when I actually asked for a partial one at first since I had paid for a large and got a small. Despite the fact that the whole order was wrong, I was still willing to have it. They didn’t listen and dashed me all my money (after ten minutes of arguing as initially they didn’t want to give me ANY kind of refund even though i only initially wanted partial) then the argument ensued and near the end I once again said, I’ve been saying this whole time I only wanted a partial but by that time, they had been so rude, I asked for a full refund and I literally told them they could keep the food. They quite literally would not let me pay for a small box. What idiots. Edit: I just realised they did not pay me back fully. I paid £9.90 and only...

Food was below par compared to other branches. Order was for Kung po and crispy chicken, spicy chips and egg rice, the chap at the till wasn’t the most customer focused Or happiest. I did on collecting my food tell him I would be reviewing as I’ve been to almost every branch and he perked up abit. Kung po had very little flavour and was actually sweet, the whole meal was sweet, like it contained caramel chicken or simply a fair bit of sugar.Crispy chicken was not crispy but more unflavoured and spongy abit like microwaved chicken the day after. Chips were old and hard again with little spice to it. Rice was serviceable barley. Restaurant was empty however staff made up for the lack of noise with what sounded like a fight in Bengali.. I am aware that this branch opened a week prior but with the way it has been on my visit I will be surprised if it lasts beyond next year as it has harsh competition in the area. To summarise one of the least enjoyable experiences and quality I’ve had out of the 10 odd branches i have tested out. Just to add I don’t believe some of the reviews on positive experiences are...