Pizza Hut — Restaurant in London

Absolutly disgraceful customer service.. ordered online at half 7 order didn't arrive till 9.50pm when delivery finally arrived food wasent there that we ordered driver said he will deliver it after his next delivery asked how long he said 20 minutes I said ok fair enough mistakes are made anyway my mister and me thought we should order some more wedges so we rang bk up to say can we purchase some wedges seeming the delivery driver was coming bk with the other stuff that was forgotten anyway the man turned around and said sorry we won't be able to deliver the items we forgot that he was gonna refund the full amount of the money.. well firstly I'd like to say the man on the phone ur customer service was absolutely disgraceful you need to be sacked!! the food was stone cold wedges was frozen and the amount of wedges you get for the price is a joke to be fair but anyway they wasent even consumable they was still frozen slightly cooked also garlic bread was soggy and seemed under cooked pizza was sloppy and went straight in the bin will never order from pizza hut again let alone eat from there.. the people they got working in the docklands pizza hut need a serious customer service course because they don't know how to treat there customers they put a bad look on pizza hut itself as a buisness and if the founder of the whole corporation or inspectors went to see and experience it for themselves I think they would be sacked on the spot. I spent alot of money it's not about the money it's the principal of a customers rights.. 1 good thing the lady from customer services was very nice and said she will sort the refund that it will take up to 16 days etc.. 1 thing I can say pizza hut your quick in taking people's money but not quick enough when giving it back ayy.!!! What a joke.....

Avoid the E14 London Pizza Hut branch. They delivered completely different items without asking, then refused to process the refund they had promised — I had to chase it myself and even waited an extra day to give them time to get things together. When I called, a staff member made an offensive and racially charged remark, asking if I “understood English,” along with other rude and condescending comments. I am a person of colour myself so was shocked this was said by someone who didn’t even speak English as well as me and making a comment that had non relevance to the conversation at hand.

I’ve ordered from this store many times, so they know me, and it was clear the remark had racial or maybe even sexist undertones. It’s unacceptable, and it’s not something they would ever say to someone from their own South Asian background especially a woman. Customers should never face discriminatory or personal attacks for simply requesting the refund they were promised.

When I called back 10 minutes later to escalate, the same staff member pretended to be someone else, denied what he had said, and then hung up on me when I asked for the manager and complaints email. Dishonest, unprofessional, and discriminatory — unless you fit a certain background, it seems.

I’ve been a loyal customer for years, but I’ll never order from this branch again. If you value proper service and respect, go elsewhere. Pizza Hut needs to take action, because behaviour like this will only drive customers away especially in this...

Pizza Hut in Poplar, E14 is a fantastic restaurant that I highly recommend to anyone looking for delicious pizza and great customer service. My half and half large pizza, which had mostly vegan toppings, was absolutely delicious. The crust was crispy and the toppings were fresh and flavourful. The vegan options were also a great addition to the menu, it was nice to have a variety of options for different dietary needs.

One of the things that stood out to me about this Pizza Hut location was the speedy turnaround time for my pizza. I was able to order and receive my piping hot pizza in no time, which was great for when I was in a hurry. The staff and drivers were also very friendly and helpful, which made my experience even better.

The management team, Shofi & Aftar, were also fantastic. They were always on hand to answer any questions I had and were always willing to go above and beyond to ensure that I was satisfied with my experience. They were very attentive and truly cared about providing the best customer service possible. The same can be said for all the other staff members, they were all friendly, helpful and always willing to go the extra mile to make sure that I had an enjoyable experience.

Overall, I highly recommend Pizza Hut in Poplar, E14. The pizza is delicious, the customer service is top-notch, and the management team is dedicated to providing an excellent experience for all of their customers. Don't watch any other review but this one; Give it a try you won't be...