Prezzo Italian Restaurant London Northumberland Avenue — Restaurant in London

We were very disappointed by our visit to Prezzo's on 14th December 2024. We arrived and were promptly seated which was great as we expected a wait. So far so good. The waitress came to us within minutes asking if we would like to order drinks and our food. We hadn't even looked at the menu fully at this point. So quickly ordered drinks. Drinks came and we ordered our food. We were then asked if we would like any sides I asked if everyone would like garlic bread to share, they agreed. So I asked of we could add garlic bread as a side and the response from the waitress was appalling. I was told (very sternly) You should have ordered that first, not now, I will add it this once but no more! I was horrified at the manner in which she spoke to me. My daughter even asked if I was OK as it was that bad! I'm not confrontational so I let it go (furious on the inside) our meal was served quickly. Full of flavour, and very nice. (Although the portion of chips on my husbands plate was a mouse portion) while we were still eating the waitress returned and cleared my plate away, she then took my daughters and husbands whilst my step daughter was still eating. (She had a pizza and it was very big - great value btw) As she picked up the last slice the waitress took her plate! I was flabbergasted! I have never felt so unwelcome and rushed in a restaurant! I'm sure other waiting staff are more pleasant than the server we had, but I cannot comment on them, just the experience we had. The waitress then came over with the bill. My husband paid and mistakenly put his PIN in incorrectly and she harshly said to him that's the wrong PIN whilst rolling her eyes. He became flustered and eventually put the correct one in. We left and it wasn't until we later checked that we realised the cheeky waitress had added a service charge!!! No way would we have paid it, we were treated appallingly by her. Our only tip would be for her to grow some manners and respect for paying customers. Rant over! Now a formal complaint is on...

A solid rating of 4, in the main due to the great service from our waitress. It's been a few years since we ate at Prezzo, preferring small local and family run establishments, but since we had a few Tesco vouchers to use up (yes there are a few places that still take them, on food only, not drinks) we thought we'd give Prezzo on Northumberland Avenue a try.

We arrived courtesy of Santander Cycles, our favoured mode of transport in London, with several docking stations conveniently situated nearby. Prezzo on Northumberland Avenue is a large spacious modern restaurant with the dining area on the ground floor and toilets in the basement. The restaurant is well laid out and the tables are spaced out for social distancing. And what we noticed was that after every table or dish served the mattress meticulously sanitised her hands ✋, which must have needed moisturising by the end of her shift, and her mask was worn properly, not hanging off the end of her chin as so many seem to do.

The Prezzo menu has also changed, with a good selection of gluten free and vegan dishes. Our daughter, who was with us, is gluten intolerant so the menu was great for her. The drinks arrived promptly followed by the garlic bread with mozzarella and garlic bread with caramelised onions, and then when we were ready our mains arrived. A gluten free spaghetti 🍝 for our daughter, a spaghetti carbonara for me and a freshly cooked piping hot lasagne for my wife. All too often lasagne dishes are microwaved, this certainly wasn't the case at Prezzo Northumberland Avenue.

We then finished with the sticky toffee pudding drizzled with fresh cream, shared of course, whilst our daughter had the gluten free cheesecake, which apparently was very good, drizzled with fresh blackberries.

So it was well worth another visit, so many changes since our last, with a new menu and service that was very good...

AVOID UNLESS YOU WANT TO BE SCAMMED!! I attended this morning and ordered breakfast with friends as we work in the area. We each ordered our own breakfast but two of us got the pizzaulata and upon noticing the £10 deal with a coffee or tea normal or iced, we got that deal informing the waiter YUSEF of our order.

The food itself was lovely and would order something similar again at any other restaurant.

When our bill arrived it was approx £10 more than it should have been. When I asked our waiter YUSEF about the £10 deal he stated that we didn’t get the deal as we didn’t point it at the menu when ordering. When I challenged him that there is no time or conditions shown on the menu he became aggressive towards us and argumentative he has been walked away and stated we have had to speak to the manager but then said the manager is not there and we will have to wait which we did patiently while waiting for the manager. A group of young tourits had entered and I informed them of if they are going to order, but we had as I can see from where I was sitting they were appointing at the same part of the menu I advised them to inform their waiter, if they want a ice drink or a hot drink their meal that they have to point directly at the menu as otherwise the deal would be not valid. The waiter use then started shouting at me stating that I’m in a restaurant and could not do that he’s been order and said that they didn’t order drinks so why are we getting involved? Shortly after the manager has arrived she has spoken with Yusuf privately. He is then come to our table and amend our bill without saying why it has been amended neither has the manager has spoken to us and avoided any interaction. ultimately we felt as they were trying to rip us off and taking unfair advantage of this tourist destination I will not visit there again. I will not attend a...