Five Guys Burgers and Fries Charing Cross — Restaurant in London

Popped in here on a family trip to London yesterday having heard good things from people at work. Service was really quick, even though it was the start of the Tuesday evening rush hour. It's just a basic, typical fast food order and collect system but with loads of choice of burger toppings at no extra cost. We chose to eat in among the many books and crannies that this restaurant has tables. The table and surroundings were good and clean and the staff really polite. Some surprise and delight things too like helping yourself to a plate of shells - on peanuts while you wait. The burgers were excellent, perhaps cooked longer than I'd have ideally liked but hey its fast food so cooking to order is tricky. Proper, skins-on chips and the milk shake I had was really tasty, on the thick side if that's your thing - but that just means you can't drink it so fast you get brain freeze! Chip portions are really generous, you can probably get away with less than you think you need. Really enjoyed it, as did the kids 11 & 14. We'll definitely go again when we're...

Delicious but expensive burger. I liked the nice crispy bacon and the many options of toppings. But £8.75 for a double bacon cheeseburger is a lot, especially when they are only $8.49 in NY USA. Hard to say why the burger is better than others, but it is.

Fries were good and a regular (£4) was enough to share, although Cajun seasoning was a little overpowering for me. I love Coke Freestyle so had three refills just to try plenty of combinations, but even that felt a little expensive.

Service was fine, served quick enough, but cashier couldn't understand when I asked if regular fries were big enough to share (they were). Also took a while for food to be ready, the burgers seemed to be assembled fresh and the sit for a minute or two while fries were scooped.

I'm sure I will be back, but it's a treat only due to the pricing. Ed's is cheaper but not as tasty, GBK a little cheaper (and occasionally has offers) and GBK has better flavour combos. But compared to a "pub" burger that could also cost £11 with chips Five Guys is...

BEWARE OF THIEVES!! Poor security. Food was delicious but I didn’t enjoy it. Me and my boyfriend were here around 4 PM. He left his phone on the table right in front of me and went for drink. Some girl in face mask came to the table, threw some paper on the table and tried to steal our food. But actually she stole the phone. We noticed immediately, but she ran away. My boyfriend stayed by the table and I ran outside to catch her. But when I ran out, I couldn’t find her. The staff told us that this girl goes there very often. But why don’t they do anything with it?

EDIT: OMG you could at least hire proper security or stick a note on every table telling guests not to leave their phones on the tables. I'm so pissed off that the staff tells us that it happens there routinely, but no action is taken. Such events are a disgrace to London and it seems to me (from my experience) that no one wants to do anything about it. We paid £35 for a meal and couldn't even finish it as a result of this incident....