Revery Bar — Restaurant in London

This place is a beautiful place with surprisingly awful staff but I guess that’s just the hospitality industry. I won’t write much as everything is in the screenshots provided.

All together horrible experience. I wouldn’t go back to that bar if you paid me, shame as their drinks are great and the venue is beautiful. The floor manager is also pleasant.

As you can see, I wrote an email to Revery after my experience. I didn’t expect it to even be answered but the restaurant manager reached out to express him apologies and empathy. I was considerably grateful. He suggested that I then come down to meet him and bring a friend or my partner along, have a few drinks on the house and a bottle of Prosecco. This was with the intentions of coming down to see that they can indeed provide good service. I must say I wasn’t impressed but I thought why not, they’re willing to take customer feedback seriously and try to rectify situations, surely my experience couldn’t get any worse.

Well was I wrong. After the phone call, I replied to Nigel’s email as you can see, confirming when we’d come down. He also said to contact by phone to let him know, I did both. The morning of the day, I sent the text; pictured.

We arrive in the evening, granted a few minutes late as parking was a pain. Nigel was nowhere to be seen nor had he responded. Honestly, I expected better, as a manager being a man of your word should be a priority.

As we were sat, the lady who had taken us to our table walked back to the bar, in the last photo you can see the pillar, the waiter/host mentioned in the email appeared and said “Is that the table?” She confirmed. My partner left for the WC. I was sat in the ‘booth’ the waiter/host and barman have started exchanging glances and laughing, and talking, they both seemed to speak a language that I didn’t understand; I can’t be certain but it felt like I was being the topic of their humour. He then came from behind the pillar to the table and ask if I was ready. I said “no, could you please come back.” As my partner came back again, the waiter goes back to the bar, saying something to his colleagues as they’re standing in a circle at the end of the bar and staring at our table. He comes back and asks if it’s my first time here, when I say “no, it’s not.” He laughed and said “really?”. Bear in mind this bar is fairly new and was completely empty when we got there, so that’s very hard to believe that he wouldn’t remember.

On top of that, he came to our table to ask if we’re ready to order more. When my partner asked for Nigel, he said: “he’s you know, he’s a busy man…” insinuating that he didn’t have time to come down. I guess understandable but knowing that you wouldn’t come down like you said, would’ve been great. Here the alarm bells began to ring. My partner had driven us an hour plus to London from Surrey. The waiter then said “But it’s okay we know what to do, you’ve got the first drink on us.” This wasn’t the initial proposition offered by the manager and we would’ve politely declined if we had known it was just one drink to save all parties involved needless hassle. However as my partner was impressed by the manager’s conduct and desire to rehabilitate that situation, he wanted to meet the manager. That’s why we made the effort to go to the bar to experience it. We were also offered more than a single drink each.

Anyway, I won’t spend much longer on this. It felt like the whole team knew about the entire experience and the energy received felt negative. This invite down made it my...

We had an amazing tea, cocktails and cake experience at Revery!

Nigel, Jahir, and apologies we didn’t catch the person making the cocktails name, were all fantastic. Very attentive and we really appreciated the effort made to make everything vegan to suit dietary requirements.

It was fantastic to try all the cocktails and pick our favourites to have throughout the experience - they were all so good so it was a tough choice!

The teas were amazing and we are still dreaming of the pistachio and truffle one!

And the food - brilliant! By far the best we’ve had at an afternoon tea style experience. The different flavours were so interesting and we certainly left feeling very full.

A really fun way to spin the classic afternoon tea and we’ve already recommended to...

I went for the tea cakes and cocktails which is their innovative take on afternoon tea. I must say it was quite an experience. A really enjoyable one with a variety of sweet and savoury dishes which were all full of flavour. The finger feasts specifically were very very good. I loved the cakes as they were so easy to eat and still decadent, unlike other high teas which tend to overload with sweets. The only traditional thing was the scones which were so so fresh, the best scones I’ve ever had in any afternoon tea and I’ve had quite a few high teas now. The cocktails were out of this world. The bar in itself is very chic and has a luxe look and feel. I highly recommend this high tea experience, it’s nothing like you would have ever...