Spanish Galleon — Restaurant in London

We have had a great time last Saturday with family in Observatory and decided to have a pint together. I was with my parents, my wife and my five years old daughter. Before we pop in to this pub my daughter wanted an ice cream. My parents and my wife went to pub while my daughter and I waited in a very long queue for 2 scoops of ice cream. After we bought ice creams we went to pub. I saw my parents sitting and having pints, chilling. After we sat at the table a member of staff called to me and he said "You cannot enter this pub with ice creams" with a bad manner. He did not ask us to go out to finish our ice creams or nothing else. He directly told us not to enter pub with ice creams. So I took my daughter and wife and went out to finish ice creams. Left my parents at the table with their pints. I thought my self maybe he was tired because streets and everywhere packed of people that day. 5 mins later my daughter almost finished her ice cream - she was eating the cone - she asked to go inside and rest because she was a little bit tired. So I sent her in. Told "Let's go and sit with your grannies". I stayed with my wife because she was still eating her ice cream. After a moment my parents walked out of the pub and I asked "what happened. Why did you come out?" My mom told me that member of staff told them to leave the table. He told them "we need this table. you need to leave the table for us.". So I decided not to say anything to him and we left. But we really annoyed because bartender treated us very bad and he was so rude. Not friendly. I don't think to go there again and I don't suggest this...

Avoid! Such a shame to see this pub revert to bad customer service.

This pub “used” to. be excellent and a regular for us. We booked a table for 8 people some weeks ago and explained we had dogs with us. We had done this previously with no problems. However they appear to have changed management! They decided because we had a dog we could only be in a certain area which was in the front door on stools! When we asked if we could relocate to somewhere else so not to block the front door and somewhere with a proper table as we were having Sunday Lunch, the manager just dismissed us and said no. The pub was empty, now I know why! He had decided to stick 8 adults on 3 small round tables and six stools in the doorway and next to a burning fire?! Great idea half the table can freeze whilst the other boil!

No loss to us, walked out and went to The Mitre round the corner who was only happy to accommodate us, if you want to know how to run a pub and learn customer service I suggest you pop round. The Mitre also enjoyed the £800 we spent and they will be getting more of our business from now on. Such a shame to see this pub return to the hellhole it used to be after all the work the...

It was a huge disappointment, we ordered and paid our food and drinks, waited and after 45min of waiting we went up to the bar and asked about our order. Turned out that they lost the order! They apologized and said it will just be a minute- all fine, mistakes can happen, I would have appreciated I they would have brought us over a drink or something as an apology while we were waiting for our food -again- but nothing. So we waited again, after over 10minutes of waiting, a waiter come over with a huge paperbag, said apologies and we looked at him in utter confusion since we didn't know what the bag was about. Turns out he thought that we said that we wanted the food as take away. At that stage it had been over an hour since we order. No idea how they could think that we wanted it as take away. So we explained to him that we of course wanted to have it here, so he left again and we waited AGAIN. After 10 minutes (!!!) he finally came back again, with the food. And guess what- it was cold. We lost over 1.5h cause of this restaurant. In my opinion they could have handled that so much better than they did. Such a waste of...