The LaLee — Restaurant in London

My partner and I regretted choosing The Lalee today for our pre-dinner cocktail experience. The only reason I did not give a 1 star rating (and I rarely give any business a poor rating) is because the stellar hostess was so warm and friendly, unfortunately the warmth stopped there. I did not appreciate the rude treatment and poor service I received after by the wait/management when it should they should’ve had the know how to turn their poor service around to make it in the end a top shelf experience. Unfortunately they did not care enough to bother. I ordered the most expensive glass of French Champagne on the menu, and my partner ordered a gin and tonic. After he and everyone else seated around me, even the 2 tables sat after us, were all brought their drinks, no one bothered to bring my glass of Champagne, or inform me that the restaurant did not actually even have a bottle of it at all, and offer something else. We only discovered this after stopping 2 different wait staff to inquire if and when my drink was coming? After an unacceptable amount of waiting, two men finally approached our table to tell me they actually did not have that French bottle-supply issues. The one I assumed was the manager remained and suggested substituting it with a non -French brand, which I really didn’t want, I agreed to a substitute which was not a rose champagne (they had none) and he made no effort whatsoever to compensate or show any friendly gesture at all for the the staff completely forgetting about serving me at all.. I found his manner talking to me quite uppity and the amount of his pour of the £25 glass of Champagne in no way generous, as it should have been given the poor service experience and excessive wait. He didn’t even bring out a little bowl of olives, crisps or nuts, as we noticed the women next to us had been served with their wine, when he finally came back with the champagne, nor did he offer to discount the price of the glass even a few pounds. Unfortunately for him, we had also just heard him tell the ladies next to us, he determines the amount of the pour based on how he much likes the person he is serving. Well done, I got your point. The final straw was when no one bothered to check in or bring the bill, so we went to the hostess stand to request it. The man there asked how our service was and when my British partner shared his dissatisfaction (extremely rare for him to do), the man told us he regretted that made excuses for lack of staff, but said he would discount our bill for this experience. I thought finally someone cares, but after taking our card to pay the bill he did not discount it at all, and I was charged £25 for the glass that wasn’t the one I ordered. We could have cared less about a monetary discount, but to be mistreated then lied to was just unacceptable. Mistakes in service happen I absolutely know that, but it’s all about how you make the customer feel when you resolve it. I suggest the management her try some humility and kindness the next time they screw up. This could’ve ended up being a five star review by how the well the man could have handled us at the table when he realized what happened but he chose not to care, or strive for that or our return business, which...

I booked this place in last minute for afternoon tea. Kind uncertain for the quality due to the overall rating (3.9 ? Come on guys),but again,the truth won’t lie,this place charmed me.

We welcomed by a special cold soup, then our server Mo introduced us the different tea selection and presented us the afternoon tea set. The whole afternoon tea experience was divine!

Each dish presents exquisite, sandwiches, pastries and cakes were just like they come out from Martha Stewart’s cooking book. The taste? Of course surprise me also. Until I write this review, it’s been 4 days since I visited this place but I still cannot forget how flavorful of the cucumber sandwich, sausage rolls, scones and grapefruit cakes are.

Thank you Mo, we had a wonderful...

Beautiful hotel, it is a real pity that the service at the LaLee restaurant/bar is just terrible. I visited the LaLee a few times before I left London this trip (I take guests there for convenience as I live in the neighbourhood). Each time we encountered arrogant staff (both male and female) with no exceptions (if you are not Italian or don’t look Italian then don’t expect anything decent); extremely slow service (over 30-40 min. to get your food order). If they get your orders correctly the food and drinks are actually pretty good. The manager there should really consider about re-hiring the staff there, it is a total let-down of the nice ambience and the luxury demeanor of the place. The waiters working there are unprofessional and...