The Mitre — Restaurant in London

I was there tonight once again see are going often as one of the neighborhood pubs ….. food was good as always on their standard menu ! We requested the bill …. They brought it…. We gave them majority in cash and the second person requested to pay the rest with card….. they took the cash they came back with the machine and …. While holding the cash in their hand they charged the second person the full bill ! We asked them why and they said sorry …. It is a mistake while still being paid through the card and holding the cash without returning them ….. then they returned them back upon request and said sorry was a mistake and left ! I complained to the manager and said …. Oh this is ok …. We will return them to you and do all transactions again splitter …… it is the end of a day and after hard full day working we go there to relax and enjoy after a hard busy exhausting day is over and I do not want to redo transactions when my uber is waiting outside! I said no worries and go and the manager we stopped my colleague to accuse us of bad manners and we made the waitress to cry that we have to feel bad! I walked back to talk to this manager and he said to me to exit and that we do not have the right to complain and to walk away! ….. so people as a result this personal can abuse you and take your money twice ….. cash and card ….. and have the guts to tell you …. You paid the bill we got your money….. we ruin your evening and end of week relaxation …. That is your target abuse you and Now Go OUT ……You do not know how to treat tired people who works on hospitality! So the really hard working people since 7:00 am to almost 19:00 pm can be abused and it is a normal mistake …… you do not have the right to express your complain or frustration and you are also a used after being paid and attempt to be charged twice! Cash and card! Food for thinking ! Also as an advise to the owners …. Please be aware to your property and the people you put in charge! They have to represent your value and store with correctness and politeness… not rudeness and abuse of their power! All this happened tonight less than an hour ago! Please be careful when you walk in this pub your relaxation and happiness might twist in a very regretful and sad experience while you are going there to finish your week with friend relax and enjoy … spending your money and investing your hour happy time with your friends!

Your reply is unacceptable and untrue ! The unreal and frustrating presence of events is totally trying to cover the unprofessional behavior and attitude and is twisting events accusing hard working people who are repeatedly using your services for many years without having any issues ever before!

This new potential manager that was in duty last Friday evening had certainly a rude attitude since and even prior to the event of us being charged double through the card machine and holding the cash on their hands.

We are working in provisional services too and we are aware that dealing with certain issues can be difficult sometimes but this is not justified the behavior of this person accusing us and through us literally out by even hands gestures and smiling in our faces after getting our money and ruining our reputation to cover his personally incompetence and unprofessionalism. This is ruining the values and moral standards of this pub and owners just to cover his behavior and using an event of frustration and misleading people’s understanding of how the events really took place!

There is my colleague’s witness in this event while taking place and facts are not the way are described in your response!

It is a pity that such incident can damage and ruin the really good intentions of your hard...

Sunday Roast Review at The Mitre, Holland Park Road, London

My wife and I recently had the pleasure of enjoying a Sunday roast at The Mitre on Holland Park Road, and it was an experience that truly encapsulated the warmth and comfort of a traditional British meal.

As we walked into The Mitre, we were greeted with a cozy atmosphere, complete with rustic decor and the inviting aroma of roasted meats filling the air. The staff were friendly and attentive, making us feel right at home.

For my main course, I chose the roasted lamb, and I must say, it was a standout dish. The lamb was perfectly cooked, tender, and succulent, with just the right amount of seasoning to enhance its natural flavors. It was accompanied by a generous serving of fluffy Yorkshire puddings, which were golden and crisp on the outside yet soft on the inside. The accompanying gravy was rich and flavorful, bringing all the elements of the dish together beautifully.

My wife opted for the roasted chicken, which was equally impressive. The chicken was juicy and well-seasoned, complemented by a delightful array of roasted vegetables, including carrots, and potatoes. Each bite was a reminder of the care and attention that went into crafting this meal. The trimmings were plentiful and varied, ensuring that every forkful was a celebration of flavors and textures.

We also appreciated the generous portions; we left feeling satisfied but not overly stuffed, which is often a delicate balance to strike.

Overall, our Sunday roast at The Mitre was a delightful experience. The combination of delicious food, welcoming atmosphere, and excellent service made it a memorable outing. Whether you’re a local or just visiting London, I highly recommend making a trip to The Mitre for a Sunday roast that truly hits the spot. We’ll definitely be returning for...

I have never really felt compelled to write a negative review but I’m so incredibly disappointed by our experience today - if you have young children I would avoid eating here on the weekend. We came to the restaurant with our 22 month old daughter for dinner and drinks and from the get go were treated with little regard. We were seated in a drinks area and told we could only order at the bar, when not long afterwards two ladies sat in the same area were served both drinks and food at their table - it was actually really upsetting and frustrating given we had to wait 25 minutes at the bar to order with an unhappy toddler. At no point did any member of staff come to our table to engage with us; it was totally bizarre - we were ignored. It was evident they were understaffed (I feel for the team behind the bar!) but it would have taken 1 minute and a bit of common sense and understanding to take our order at our table. The staff waiting tables were clearly very busy but (apart from the older gentleman with glasses) also pretty rude and unhelpful - they did not seem to care about customer service. I asked to speak to the manager at the end and was directed to the assistant manager. He listened and apologised but did not do anything about it, apart from let the guy who had told us we could only order food at the bar come and speak to us to ‘explain’. I think the staff could make some better decisions in the moment, and show some more understanding. The assistant manager was nice enough but disappeared, and I didn’t have the time to wait around - if this pub actually cares about customer service perhaps the manager could respond or give us a reason to come back. No issue with the food, just really disappointed with the overall...