The Old Joinery — Restaurant in London

Food and drinks great. Although me and my friends wasn't happy with the customer service. I've booked our table in advance for 4ppl. There wasn't any option if we wanted to eat or drink. When our waiter escort us to our table which was a barrel he asked if we want to eat this will be too small for us we have agreed. He said unfortunately he can't get us bigger table.My friend asked another waiter if there is any chance to change our table as there was plenty tables free next to the creekside and even closer to us was a free table. He suggested to ask the front desk. I've asked the front desk if there is any bigger table for us as we would like to eat and we saw there are so many tables are free. She said unfortunately they are fully booked. I've asked if if we are planing to come next time where can I ask to have bigger table because as I remembered there wasn't any option for that and she said it's a first come first basis system and there is no option for that. Which I didn't understand in that case why are they offering tables in the back to people who just has arrived. We've asked another waiter who was really kind and explained that there will be a birthday party which is make sense and we obviously didn't argue with that. Finally someone kindly apologised. We had our foods one buy one as on the barrel couldn't fit more food. As we stayed there a big table become free and we've asked kindly again if we can sit there and unfortunately we got the no answer again and people who has just arrived set down to the table. I really wanted to love this place and everything else was nice but we didn't feel from the staff that they've tried to make us feel...

We rented this venue for a joint 30th. Scoring based on the venue being amazing. And the owner and bar staff being super friendly, helpful, and competent on the day!

Pre-organisation - not ideal, lots of crossed-wires and backwards and forwards email chains with venue manager. But I understand the venue is new to private hire, so this should only improve moving forward.

Actual venue on the day - really great! It looked amazing, all the staff were lovely, the drinks were very good - Lilly behind the bar couldn’t have been better, and Tom the owner bent over backwards to help. Despite one blown speaker, we had a really lovely time. The disco ball, lights, smoke machine etc. really made it! Everyone is still raving about how amazing things looked.

Cost - On the expensive side due to separate venue hire price. If the pre-planning had been on point, I imagine this cost would have been worth it though. Minimum spend amount was good.

Overall - I’d recommend others host their events here because on the day it was perfect! Everyone had the best time! Just a note to the venue to improve pre-planning and venue...

Food is great and the atmosphere is relaxing in a little oasis on the creek. Only bookings are taken at the moment as Covid restrictions are in place. Food is ordered from each pop individually and apparently changes every 4-6 weeks. Absolutely recommend the food - freshly prepared on site. Would love to return and try out the new food pop ups.

With the seating outside, heaters and a canopy have been erected to allow more comfort on colder and sunnier days. Plants and bark floors give it an almost tropical feel in the concrete jungle.

Dog, kid and adult friendly. Groups accommodated.

Table service is offered for the bar but unfortunately the service is quite slow and we had to wait ages to get served/ receive our first drinks. Think the servers might require a bit more training on the etiquette as we had to call the server 3 times before getting attention again and then didn't get the full order either.

With a bit of tweaking and overseeing of the 'serving floor' this could be an amazing...