The Willow Walk - JD Wetherspoon — Restaurant in London

I visited the Willow Walk with two friends for a drink and some light snacks as late-night food, I had worked all day and was very stressed, and was both low in blood sugar and mood.

We arrived at the pub, and sat down, my friend ordered food for me on my phone and didn't pay attention and used my phone and paid for two meals, which was too much and couldn't be cancelled for a start. On the brink of emotional collapse, a member of staff came to ask me to show him an ID to prove my age. Incredulous and astonished as it sounds, I will be 34 years old next week in May 2024. Genuinely shocked and found that lack of common sense and moronic, the member of staff refused to accept my claim and insisted on me leaving the premise to retrieve my ID from my flat half hour walk away.

After making an awkward joke that none of the three of us understood, I had to leave and embark on another journey home to retrieve the driving licence at my flat, it was almost 22:00. I went home, retrieved the driving licence, returned the premise, dangerously close to collapse for lack of strength, and resisting the pain from the stomach, the staff did not come to check the ID!!

The other members of staff noticed my return, and yet, it was more than 10 minutes, and 3 attempts of my kind and patient friends approached the bar to enquire whether someone would send to our table to check the ID since I took all the trouble to retrieve it, and most importantly, to send the drink to our table. It is discovered, now that the kind lady served our table, the staff in question, the shift leader and the manager, are all too embarrassed to approach our table, and none of them dared to serve the drink. Well, at least for lack of heart and mind, they do possess a sense of humiliation.

Shockingly poor customer service, astoundingly lacking common sense, surprisingly limited brain cells engaged, distressingly low level of communication skills, and abysmal immature behaviours, all contributed to a terrible...

I am gluten intolerant and the manager proceeded to shout at me to read an allergy screen.

I am a Defence Discount Card holder and didn't get to take advantage of my 20% because of a ruthless and antagonistic manager. I didn't serve my country to be served by wetherspoons like this.

He kept shouting at me about this allergy screen thing throughout serving me. I had never heard of an allergy screen until he angrily showed me.

All I wanted to do was swap the naan bread for a gluten free alternative.

His menacing demeanour was a solid attempt to call me out and shame me for needing gluten free option. When I asked him to calm down and talk to me as a human - it was then he told me that Wetherspoons now will refuse to serve me.

Instead of just calmly and amiably offering me alternatives - he launched into a tirade of abuse because I hadn't read an allergy screen that I never knew about "Go to the allergy screen!" Seems to be his favourite thing he likes to shout at customers.

He's south Asian gentleman, 5'8", red shirt, stockily built, late 20s into his 30s.

[This is an edit after reading other reviews. It seems that I am not the only customer this manager hates to serve! Sack him now and give his team and the British public a break from him!]

If this manager can loose his rag with a punter for wanting gluten free options I pity his staff.

If he can lose his head at 8pm in the evening - he puts his staff at risk once the late hours kick in and people have had a few drinks and less willing to put up with being abused by staff.

I couldn't rate the food because he banned me...

Came back from a weekend away with my family exited from Victoria station saw this weather spoons thought it would be like any other location I’veb een to. I walked in and the place was filthy it stunk like a bin room. I took a table for my daughter and my fiancé which was sticky and gross. I approached the bar and it was sticky and didn’t look like it had been cleaned. It takes 2 minutes to rub a wet cloth over a bar surface every now and again. I bought a couple drinks a very simple order of a beer and a spirit and mixer. The guy struggling to pour a pint it was actually embarrassing. Then takes another 5 minutes to do a vodka and coke. My fiancé said that the coke was flat as if it had been sat out for 2 weeks in the sun. Apart from the horrible atmosphere and the horrible drinks and I’m not even gonna talk about the food disgusting my fiancé threw it up. The service was absolutely terrible didn’t even get greeting or anything. Our knives and forks were filthy with bits of dried food still on it. And our server who dresses like he’s in some boy band with his shirt half done up with his outrages earrings looking like a dangling chandelier served us the food shoving it on the table and slamming cutlery. I don’t know what his issue was but that’s not how you treat a customer. I’ll never be returning to...