Troy Bar — Restaurant in London

Regarding Tuesdays Open Mic Night...

I am absolutely appalled and disgusted by the behaviour displayed by the staff members at Troy Bar and security guards in particular. What could’ve been a lovely night ended off terribly due to the misconduct of the security guards and nonchalant responses from the staff members who witnessed what had happened.

It started off at the door when a friend of mine bought a cake as we were celebrating another friends leaving do. We were told at the door that the cake was not allowed which was understandable however the way in which the first security guard approached the situation was extremely rude and unprofessional. That was the first issue however we gave them the benefit of the doubt and placed the cake elsewhere.

Once the cake situation had been ‘sorted’, another situation arose and I went over to speak to another security guard to clear the air. He shouted at me and told me to get out of his face. He then proceeded by grabbing me in the most violent way I could think of and then kicked me out for no valid reason. The most disturbing part is the fact that I am a 5’4 lady with not much strength and found myself in a position where I was in defence against a heavy-build grown man. I cannot stress the contrast. Not only was I shocked but I felt completely harassed, belittled and stripped of any respect.

During the saga and due to the violent manner in which I was dragged out, my face almost hit the nearby door. I put this down to pure luck that i was able to protect myself. My body still aches from the ordeal.

I and a few friends tried to speak to the manager who was outside and staff who were inside however they seemed to show no interest whatsoever.

I have been informed that issues like this are nothing new to Troy Bar and unfortunately for them, I will never be stepping foot in Troy Bar again and I will advise that if you were thinking of trying it out... think again. The police have...

Regularly come here to support all acts including a friend who comes every other week. When entering the building she had paid her £10 for then the gentleman who was taking the money put change on the table my friend went to take it and he followed by saying “woah what are you doing are you crazy” completely confused by what was going on she responded saying “sorry for taking my change but you don’t need to say i’m crazy” he then proceeded to tell her that’s not how a transaction is done kind front of everyone who was in line two men behind us actually left the venue due too this, a women who was already in the venue even stated that this was blown out of proportion and wasn’t even something that needed to be a issue. We asked to speak to a manager come to find out that the man speaking with us was the manager/owner of the building which is really disappointing that this is how he speaks to not only people but also young females. He then proceeded to give us our money back and say he will speak to us outside, we spoke with him outside and he still remained to be disrespectful and undermined her feelings dispite him leaving her in tears and distraught she even apologised for “taking her change” but he was not empathetic about her being left in tears and hurt about him calling her crazy and making such a big scene in front of everyone. As a older man and you can clearly see that we was two young girls he was being completely uncompassionate & not empathetic to her feelings or how he made her feel and this is sad considering it is a venue that we frequently go to!

Right down to the security & men outside on the door was more empathetic to her feelings which is...

Music= AMAZING. Staff= very unwelcoming. I was really disappointed the other day when I went in for a jam night with a musician friend (after not having gone for a while) and was appalled by the customer service. The bouncer's reply to "Hi how are you? How's your night going?" was "You spoken too much. Show your bags. I don't want to touch them coz I might catch something." I couldn't BELIEVE it. Its tragic that he would immediately stereotype us to be drug dealers or something just because we're carrying a bunch of instruments around. Exactly what was he going to 'catch' from our bags??? I was shocked and appalled especially seeing as Troy Bar is known for its amazing live music scene and its support towards indie bands. Its not what I've known Troy Bar to be about. And to add to my disappointment we were asked to pay to join the jam night when musicians go in for free. (The friend I went with had been going for several weeks and didn't pay to get in.). Their reply to my friend (who's face they recognised by now was), "You can go in for free but your friend has to pay £5 entry. You come in and don't buy anything anyway so you might as well pay something". His tone was cold, he didn't give a monkeys and clearly for him it was all about the money. I was shocked by the way they spoke to us and ended up not going in at all and headed back home.

I'm really disappointed by this experience and feel cold towards the Troy Bar now. What a shame that a place which celebrates music and has done so for years with an incredible reputation has now become a place of judgement and hostility....