Cosy Club — Restaurant in Milton Keynes

NOW UPDATED - SHOULD BE A ONE STAR REVIEW. SEE THE END. We came across The Cosy Club in Milton Keynes during a recent shopping trip so we decided to investigate it further and book a table. It opened in November 2022 in the previous location of Jamie Oliver's Italian restaurant that closed. The company that owns The Cosy Club chain offers a more "formal lounge setting" than most other restaurants/bars. We booked a table for 9:30 on a Saturday evening and had a drink at the bar first. The decor is really nice, stylish with a retro but modern feel. It's got quite a unique look to it. The bar area is really spacious with stools and ideal to pop in for just a drink. We ordered drinks and sat at one of the tables taking in the atmosphere. The bar area was empty and the restaurant was about two thirds full. One of the booths in the restaurant area became available so I asked a member of staff if we could have that in about half an hour. That was no problem and the friendly staff cleaned the table and we sat down when we were ready. There was a good choice on the menu and the prices were very reasonable. I ordered the dirty chicken burger and my wife the buttermilk fried chicken. Both arrived in about 20 mins and were just about hot, but tasted fresh and delicious. For desserts I had just a Latte and my wife had the lemon posset, which she said "was the best she had ever tasted." The bill came to just under £55 for two drinks, two mains, one coffee and dessert. Free table tap water is always a bonus. Overall top marks for a really nice evening, in a brand new venue, very friendly and professional staff and quality food. Ample free parking in the evening. What is there not to like? We will be back!

UPDATED: 17/09/2023: We have dined here a couple of times previously and have given full marks. However our recent visit now requires a one star review. My wife ordered the chicken and was just about warm enough to eat. I ordered a burger which totally cold, including the fries. I couldn't eat it. I mentioned it to the waitress who apologised and said a fresh one would be bought out in 4 minutes. We waited and waited. Eventually a fresh burger came out, not before my wife had eaten her dinner. As a fan of not eating in relays, I declined the new meal and requested a refund. The manager gave my burger to two members of staff, who sniggered at their free meal. I got a refund and we walked out. Shame, but we won't be going back. Now I know why the...

I'd be happy to help you with a review of Cosy Club, including highlighting the exceptional service of the waiter Jordan, The Legend!

Cosy Club is a fantastic restaurant with a warm and inviting atmosphere that is perfect for a night out with friends, a romantic dinner or a family gathering. The decor is stylish and chic, with a vintage flair that adds a touch of sophistication to the space.

But what really sets Cosy Club apart from other restaurants is the exceptional service provided by their staff, and in particular, the waiter Jordan, who truly lives up to his nickname, "The Legend."

Jordan is a consummate professional, with a warm and friendly demeanor that immediately puts diners at ease. He is knowledgeable about the menu and always happy to offer suggestions or answer questions. His attention to detail is second to none, and he is always one step ahead, anticipating the needs of his customers and ensuring that every aspect of their dining experience is perfect.

Jordan's passion for his job is evident in everything he does, from the way he greets customers at the door to the care he takes in presenting each dish. He goes above and beyond to make diners feel welcome and valued, and his infectious enthusiasm and positive attitude are a joy to be around.

As for the food, Cosy Club's menu is full of delicious options that are sure to satisfy even the most discerning palate. From classic comfort food to contemporary cuisine, there is something for everyone on the menu. The dishes are expertly prepared and beautifully presented, making each meal a feast for the senses.

All in all, I cannot recommend Cosy Club highly enough, and in particular, the exceptional service provided by the waiter Jordan, The Legend. If you are looking for a dining experience that is truly special, then this is the...

My recent experience at Cosy Club was deeply disappointing and uncomfortable. Upon arrival, we waited for around three minutes before anyone greeted us. When we were finally acknowledged, a staff member said, "My colleague will sit you down," but there was no further interaction. The man who seated us didn’t provide a menu, and we were not offered a high chair for our 1-year-old child, which would have been a basic courtesy. Instead, we sat there waiting, unsure of what to do next.

While waiting, we noticed the same staff member who seated us immediately attending to two white women. He pulled out their chairs, provided them with menus, and ensured their child received a high chair without delay. This stark contrast in treatment made us feel extremely uncomfortable. As the only Black family in the restaurant, we already felt out of place due to the stares we were receiving, but this overt difference in service was deeply upsetting.

After waiting another 15 minutes without anyone taking our order or offering us menus, we decided to leave. As we were leaving, the man who had previously offered us water asked if everything was okay. We explained that we had been sitting there without any service, to which he simply replied, "Okay," without an apology or any attempt to make things right.

This experience was not only frustrating but left us feeling disrespected. In 2024, it's disheartening to still face such blatant discrimination. As a Black family that takes pride in our identity, we will never return to this restaurant and advise other Black people to avoid it as well. It's unacceptable that in this day and age, racial bias still affects something as simple...