George Street Social — Restaurant in Oxford

Would have been a nice experience as v cool interior and nice food, but the experience was ruined by a couple of very rude staff members. Bottomless brunch was painfully slow; we constantly had to remind staff to top our prosecco up, and the waitress who took our order acted like she wanted to be anywhere else but there. Food took forever to arrive, then when it did the portions were so small my friend asked for a croissant. 45 minutes later it hadn't arrived, and when we reminded them, it arrived without an apology. Another friend asked to hear what cakes were being offered, and the waitress said she didn't know? My friend then asked if there was a cabinet, and the waitress said yes, but that we should check ourselves, implying she was too busy. We asked another, nicer Australian waitress, who went down and checked without question, but then once we'd ordered, brought up the wrong cake. This was a genuine mistake, but when we finally got the bill (which we waited bout 20 mins for), neither the croissant or cake had been taken off as a sign of good will. We raised this with the nicer waitress, who took our bill and forgot about us, so we then had to ask our original waitress, who was just plain confrontational, and challenged us with: 'well did you eat the croissant?' Eventually she got the owner, who gave us 15% off, which was much appreciated, although it was done somewhat grudgingly. However, we still won't be going back after such bad service, which is not what you expect having paid so much for...

I would like to start by saying that I have been a regular to George Street Social for 5 years and have never had a bad experience, it is one of my favourite brunch places in Oxford and therefore I took my partner and parents there on my graduation day. However, what happened was disappointing and I won’t be back anymore.

It was the morning of July 29th around 10:15. We went in to have brunch before my ceremony and we were the first to have ordered food at the time. The hot drink came in glasses and were extremely hot to handle, and upon observation everyone else either had a proper coffee cup or a glass like ours but with the sleeves. We then waited 20min+ for food, only for other people’s food to arrive first. We then nudged the manager and he immediately showed up with just warm food, which have clearly been sitting up there for a while.

We decided to removed the discretionary service charge when we were getting the bill, and we explained to the waitress at the counter the reasons behind it. She did not comment anything about the above and didn’t say anything either. From a customer point of view this made me feel it was done intentionally for whatever reason hopefully not any sort of discrimination.

It is sad to see a place I loved for the past five years providing this level of service on an important day. If any management team reads this, please reach out, I am happy for...

Came here for birthday lunch, we ordered 2 beef burgers & 1 cheese+tomato toastie (they ran out of ham). First thing we noticed was how expensive everything was... which would've been fine if the quality wasn't so terrible. We weren't asked our preference for how the burgers were cooked so we assumed they cook all one heat like typical places that don't ask. But no, turns out they just do whatever they feel like in the kitchen because one came out medium-rare & the other was well done. They were both bland as well. When the toastie arrived, I should've extracted all the oil on my plate+soaked in the bread to open my own oil business (there was enough of it drenching everything) & make back the money I spent. To this day I'm still questioning if they put any gin into my Raspberry Collins or rum in my Dark & Stormy because I sure as hell couldn't smell a hint of alcohol let alone taste it. The stool heights were disproportionate to the table (the 6-seater near the bar), making it uncomfortable to eat the awful food. There's no point coming back here because the only thing to do would be sit there & play board games or go on my laptop or chill with friends without ordering anything to eat/drink, and I'd rather go do those things in a place where I can eat/drink decent stuff like in Thirsty Meeples...