Bina Tandoori (Reading) — Restaurant in Reading

Dear Management of The Bina,

I am writing to express my profound disappointment with the dining experience my party and I had at your restaurant on saturday. We had made a reservation in advance, but from the moment we arrived, it was evident that our booking had been overlooked.

The restaurant appeared to be fairly busy and short-staffed, resulting in a prolonged delay before anyone acknowledged our presence. It took an exasperating 25 minutes for a waiter to even take our drinks order, and when the glasses arrived, they were dirty. Upon requesting fresh glasses, we were provided with replacements that were warm.

Our dissatisfaction continued when our popadoms, ordered at the beginning of our meal, took a staggering 45 minutes to reach our table. Strangely, the table next to us, which arrived after we did, received their popadoms promptly. This inconsistency was both confusing and frustrating.

To compound matters, I discovered that my cutlery was dirty, and the staff's reaction to my request for a replacement was less than accommodating. The overall service was disorganized, with staff members rushing around in a manner that was not only unsettling but also posed a safety risk to customers.

While the food itself was acceptable, it failed to leave a lasting impression. The dishes were hot and tasty but lacked seasoning, leaving me underwhelmed.

The situation reached its low point when the manager approached our table and offered a free drink as a gesture of goodwill, citing it as a standard practice for all customers. This revelation cast doubt on the sincerity of the apology, as it appeared to be a routine, rather than a genuine effort to rectify our disappointing experience.

Furthermore, the staff's reaction to our decision not to leave a tip was unprofessional, including a waiter making an inappropriate comment about us requesting a takeaway box.

The overall level of service and the various issues we encountered have left me with no intention of ever revisiting The Bina. I hope you take this feedback seriously and consider it an opportunity to address the shortcomings in your...

I recently had the pleasure of experiencing the Indian Sunday buffet at Bina Tandoori.

The food was very tasty. They had Tandoori Wings, Onion Bhajji and some lettuce and mint sauce for starters. Really enjoyed their starters as they were making it fresh and stayed warm and crispy. Mains included plain naan, pilau rice, x3 veg curries, chicken madras, lamb madras, chicken tikka masala, korma and 1 other curry. I couldn't help but notice some areas that could use improvement. One notable concern was the cleanliness of the restaurant. Despite the tasty food, the ambiance was slightly tarnished by the lack of cleanliness, which detracted from the overall dining experience. The buffet area was messy, the floor was filthy with food and rubbish and I was given a very dirty highchair for my toddler, but I had asked to clean it before using it. Maintaining a hygienic environment is crucial for any dining establishment, and I hope to see improvements in this area in the future.

Additionally, I encountered difficulties with parking near the restaurant, which added some inconvenience to my visit. Clearer instructions or alternative parking arrangements would undoubtedly enhance the accessibility.

Overall, my experience at the Indian Sunday buffet was good, but requires some room for improvement. It would be good, if they could add more items on the buffet option.

In conclusion, if you're looking for a flavourful Sunday buffet, it is worth a visit. Just be prepared to overlook some minor flaws for the sake of a memorable...

We recently visited Bina Tandoori and came away with mixed feelings. On the plus side, the staff were friendly and attentive, and the menu offers a wide range of options, including plenty of vegetarian dishes. The naan was definitely a highlight.

However, we found the overall dining experience a bit underwhelming. The food was fine but we felt many of the dishes lacked the depth and boldness of flavour we were hoping for. It's possible we just ordered the wrong things?

The atmosphere was perhaps the most puzzling part. The restaurant seems to be going for a fine dining feel with white tablecloths, but this clashes with other elements like laminated posters in the window, neon lighting, and a decorative waterfall. The loud Indian club-style music (on a Saturday night, to be fair) added to the sensory overload and didn’t quite match the sit-down dinner vibe. It all felt a bit confused, style-wise.

There are some good elements here, and with a bit more cohesion in the food and ambience, it could be a great spot. As it stands, though, we found the experience a little baffling. We might try the Sunday buffet some time because the prices are...