Premier Inn Reading (Caversham Bridge) hotel — Hotel in Reading

Having stayed at this hotel several times previously we opted to stay once again having to attend an event close by. Check in was very good and a friendly service as always but the room was terrible. Firstly the toilet seat in the room was from a childs toilet and made to fit an adults toilet. However unfortunately it didn't fit and when you flushed the toilet everything that went down the toilet would be fired out of the pan and that was evident as the edge of the pan was not clean from the previous person. I had to clean the toilet again with my Wetones. Having seen this I reported it immediately to reception we received an apology but we could not be moved rooms as there were no other rooms.....the hotel was fully booked. The best that could be done was our breakfasts were refunded. I guess that was the best that could be done and we are no unreasonable people we remained having travel 4 hours to get to Reading and being completely exhausted.||As soon at it got to 9pm there was none stop traffic coming and going from the Toby Carvery next door. In fact our room 309 over looked the pub and it felt like during the night we were inside the pub we were that close and it was so loud. People attending the pub were not considerate and we heard loud laughing, shouting from groups leaving the pub and this continued for hours. Then once the pub had closed for the night we had the added bonus of then being kept up by people who had been out all night coming back. Banging, doors slamming you name it it was a one stop shop of activity whilst we were trying to get tot sleep for an early start.||To then compound on top of this the glazing in the windows stop no noise at all and the road that was only a few metres from this room was relentless through the night and I actually thought the window was open at one point but it wasn't. Whether the window is open or closed it makes very little difference. We had none of the above issues staying in other rooms in this hotel on a Friday night. ||The housekeeping in the room was limited, room extremely dusty under the bed with rubbish left from previous customers, dust around the edge of the room almost like only the centre of the room was hoovered and the lots of dust found all over the bathroom almost like the same cloth was used all over the bathroom dragging debris from one area to another.||We did not request for another room as there were no rooms so we were informed earlier in the evening. Also at breakfast there was no colleague on reception to log our complaint and we waited.||It is rarely we have a poor stay in a Premier Inn but this one was particularly terrible for whatever the reason but this hotel needs a good shake up. It was a horrible stay as we remained sleep deprived and exhausted all day at the event for 8 hours then had a 4 hour journey home. Thank you Premier Inn will not return to this one and we would...

This is the first time in ten years of staying in Premier Inns for both business and leisure that I’ve had to leave a bad review. ||Upon arriving, there was nobody in reception whatsoever. Interestingly, the review below mine says the same! It felt like an abandoned hotel. We waited for about 20 minutes - we pressed the buzzer numerous times, we knocked on the office door and even telephoned the hotel, but nothing. If I had already checked in and needed help or had a query I would’ve been fuming at the total lack of any staff presence. Eventually we gave up and after a two hour drive we were fed up of waiting so walked into town to kill some time. ||Upon returning we were pleased to finally see that someone had materialised on reception. Jorge checked us in, and although he was polite and helpful, he offered no explanation for what happened earlier and simply apologised. ||We got into our room to find that it was disgusting. It clearly had not been hoovered, the furniture was stained and the bathroom was dirty and covered in hairs. ||Returning to reception Jorge told me that they were fully booked but that he would try to move us into a room that someone hadn’t checked into yet. We wouldn’t have stayed otherwise, but he did find us another room across from the corridor. ||Although slightly better, this still left a lot to be desired. It overlooked a bizarre, old terrace that was in such a state of disrepair and covered in rubbish. The toilet was also covered in limescale so looked filthy, and the bathroom floor had to be wiped to clear the hairs and cobwebs. ||Despite being advertised as a ‘new generation’ hotel, we were incredibly let down. We have stayed in much older, but cleaner, Premier Inns and I would much prefer this. ||We had grown tired of trying to fix the situation and just settled in for the night. The corridor stunk of cannabis and also had not been cleaned. Given the state of the hotel you really doubt how well it’s been looked after, so when I woke in the night feeling itchy my first and terrifying thought was could it be bedbugs. Obviously we didn’t feel like we could have breakfast here, and instead checked out asap. ||There was again nobody on reception to discuss this with. Upon returning home I contacted customer services through their contact form, and completed the feedback form. A few days later I received a strange email that addressed none of my points at all, so I contacted them again. I have heard absolutely nothing, hence this review. ||I would have given 2 stars for the ample parking and the proximity to the centre of Reading, but given the total lack of customer service it can only be 1 star, if not less. It is worth noting that this wasn’t even a cheap stay and cost just shy of £150 for one night! ||Find another hotel and stay elsewhere! I will not be returning, and I will have to consider other hotel chains in future now...

I stayed at this hotel from 23 untill 28 od april with a group of 24 students and 2 teachers. I had a very unpleasant situation from a hotel employee who was on shift at the reception desk after 10 pm (23.04.) Our check-in was handled in a shameful way. First of all, despite the fact that the employees received the check-in list a week before our arrival (which I proved), they did not enter the names into the system, which made the check-in process last at least 1.5 hours. The receptionist could issue room cards to our students during this time, and enter the data after everyone was in their rooms but she told everyone to wait in the lobby for all that time, which was not without a negative echo among our participants and without negative opinions about my company, which organized the trip. It was really bad if even the children said that the check-in at this hotel was a "joke". The receptionist, despite my very calm demeanor, was sarcastic, dry, phlegmatic and unprofessional. Most rooms had unmade beds and no towels. It is unacceptable. On April 24, half of the group, due to an error in the system, did not want to be allowed in for breakfast. Despite the negative experiences, I also have positive impressions. I would like to especially thank Mrs. Sharka who is the manager. Her professional attitude and commitment made it possible to explain and rectify the whole situation in a way that was satisfactory for us and to erase the unpleasant impressions from the first day. In addition, I would like to commend the rest of the staff - the receptionists and the service dealing with breakfast. Thank you very much for your attitude. Maybe after another visit i will change my rate for 5 stars, but for now...