I went there with lot of excitement..but was treated in a racist way by the Caucasian table host who was lying about table reservations. She tried to give a table in the farthest corner between big potted plants. When the whole place was empty. I requested there a table close to it but and she lied about it being reserved. Anyone can see through her instinctive lying.I walked out. I am a tourist from nyc and this kind of attitude would never be tolerated in the big Apple..UK can never grow up..God bless America!

Update 2: In response to the owner update. I am going to”try” take the high road here and break down your excuses.

Here goes nothing…

Your meandering excuse for the poor customer service touches upon many areas, which is bigger than you and me. I am going to save that for the end.

Falsehood 1: “..we still tried to squeeze you in and offered the only table available at that time” I took some time to analyze your past comments and you seem to have a pattern of giving excuse (or shall we call it lies) as though you are always doing a “great favor” or “charity” by letting customers into a restaurant .(case in point: review from customers with kids) Customers are the reason you run a restaurant. Not the other way round. So change the attitude.

So there was no “squeezing” in.. when I arrived the place was virtually empty in the lower bottom. So leave the false pretense.

I understand what goes into a restaurant. As I mentioned in my review, I walked into your place with lots of excitement and anticipation. I was not biased, prejudiced or had any contempt of any sort. Yet you failed and disappointed the customer enough to write a review. So instead of making it look like its ALL customers fault. Own up that you failed in some aspect and try to improve. Once again I AM NOT THE ONLY ONE complaining about customer service. I WONT BE THE LAST. Unrelated people giving you the same feedback about customer service. THERE MUST BE TRUTH in it. :):) (I am sure all of them reading this review realize that apart from you, since you are in denial mode.) My intention was to be least disruptive as I understand what goes into a restaurant. If you are wondering how I know, because I OWN restaurants, central kitchen etc in North America. We make the best effort to make the customer comfortable and focus on customer service

So you are talking to a person who has done this before under similar conditions, You called me many things “shame on you”, “pathetic”.. what not… I could do the same or worse in insulting you personally. No big deal. But then you and I will become the same level. So…(sigh). I am not going to.

BIGGEST FALSEHOOD: “I was there the whole time and saw everything that happened and she was nothing but professional and nice to you. “

But I have to point out to other readers, this is the BIGGEST lie. You the owner did not walk down with your hostess to seat me (why would you on a “busy” Saturday evening ..extra security ? lol). You were just standing near the entrance of the restaurant. So you were NOT there the whole time and you did not see everything. That is the BIGGEST LIE :) :). Once again anyone who read this can see through that bluff.

Also you have used this line (“I was there the whole time”) in your defense against various customers poor reviews. So that MUST have also been a lie as well. Customers come to restaurants to have good time..NOT to write bad reviews…. on the other hand you come to make money so the chances are you are lying to make more money and cover the poor customer service. The world will believe the customer more. I never said your hostess was NOT hardworking young woman or NOT professional or NOT NICE. So your hostess may NOT have lied and I may have been wrong in my assumption. BUT YOU ARE DEFINITELY LYING WHEN you claim you saw “EVERYTHING“ :):)

Just minimize LYING on public forums and focus on your customer service skills. I will not comment further about this restaurant and waste more time.

The public will be the judge on who deserves the shame