Well not that impressed with this venue for an evening meal to be honest . Been there at lunchtime and early afternoon no problems. Staff were more attentive, food was better, service was excellent. Not so this evening. Staff were sharp- maybe due to understaffing. Not many staff to cater to the customers. I have a hearing disorder that means I find it very difficult to sit in very loud and busy restaurants. When we came in we asked for a quiet corner, the staff member was obliging but also quick to point out that it would get busier as the evening went on. We were fine with other customers- not a problem. I did ask our waiter to ask if the speaker next to our table could be turned off prior to us ordering food. She said it wasn't a problem and that she would be able to get that speaker turned off. The music was causing me discomfort at the level it was playing at. I have asked and had the speaker turned off before-absolutely no problem. We then ordered food. It became apparent that the speaker had been turned down but not off . Our food had arrived by this time so it would have been awkward to leave then. Food wasn't as good as I have already had, wrong order, small portion of fish.......anyway we ate up as we had already ordered and were hungry. I asked the waiter for another drinks order, also to ask the manager to turn the speaker off. A few minutes later a chap appears at the table and asks who it is that has "the problem with the music?" It isn't a problem with the music,it's the volume.if that speaker was turned off like it could have been, and has been before, I would have had a reasonably pleasant meal. He said that it couldn't be turned off as it's part of the whole restaurant. Also it's company policy to have music playing in the restaurants. Fair enough you may have a policy. The manager was unable to produce this policy. He also seemed unable to understand how to turn a speaker off or indeed the reason for lowering the volume. Now, in an environment where there are umpteen speakers in the dining area, surely one being off would not violate company policy? I doubt other customers would even notice. Infact I would have been more than happy to poll the customers around our table as I am confident they would have more customer service skills than all the staff that we met this evening. We won't be back.