Shapla Indian Restaurant Inverness — Restaurant in Scotland

This is a Bangladeshi eating joint with no sense of customer service or hygiene. Don't have any false hopes of warm treatment as you would find in a good Indian restaurant. Lacks the ambiance totally. We went there hoping to get some warm Indian food after a tiring day out but our hopes were shattered completely on entering inside and looking at the gloomy faces of the service staff and the indoor ambiance. There were only few customers inside the massive hall. Still hoping to get some piping hot food we asked for some bhajia as a starters and said we will order the main course later The owner was called for this and he rudely said we need to move out from the table as these cannot be served on the table. We may return back to the table once we are ready with the main course. We found this very insulting and said we are leaving the restaurant as this kind of rude and inappropriate behavior is not expected in anyways specially in a country like UK. The owner said go find another one of your liking. I have lived for 20 years in Europe and never ever seen this sort of treatment ever before. I had taken my relatives and friends from Singapore and felt very embarrassed in front of them. I was very lucky to find a Mediterranean restaurant downstairs where we were treated very well but of course the food was of very different kind to that we wanted but was excellent and the service was indeed outstanding. I am really astonished that this kind of restaurant is allowed to operate by the authorities in the heart of an important city in Europe. As for the Asian diaspora in UK this will tarnish the image of Asian Restaurant so I think all the Asian restaurant owners in Inverness needs some introspection and should think about saving their reputation As we have decided no more Bangladeshi restaurant for our week long trip of Scotland.

so in a nutshell- Avoid going in...

We were so hesitant on coming here due to the high level of bad reviews, but seen a lot of good ones most recently, so decided to give it a chance.

Oh how we were wrong.. We were the only ones in the full restaurant, once seated and given our menus, we had to wait nearly 20 minutes until someone came to take our order… for which my husband had to stand up and ask for someone to come over. There were 3 men standing up at the bar talking.

I asked the waiter if they could do a tikka masala, as this wasn’t on the menu and I said no worries if not able to, just thought I’d ask, he said yes and what I received was not a tikka masala, but a chasni (as that’s what was wrote on our receipt).

The curries were the worst we’ve ever had.. honestly!! There was no taste to them whatsoever and were extremely watered down, they was more water than sauce. I had to leave the majority of my paneer as it tasted sour and curdled in the middle.

We also ordered popadoms and chutneys to start, you would think that mango chutney is supposed to be relatively thick, again, extremely watered down and was literally slipping right off the popadom before we could get even get it in our mouths..

The only reason why I’m giving 2 stars were for the drinks (draught coke and irn bru) these were really good and were a godsend to be able to wash down our miserable curries.

To be the only ones in the restaurant on a Saturday night at 6pm (2 x further tables came in 45 mins after us), but having to wait that amount of time and having to ask ourselves for our order to be taken, plus the watered down curries and horrible food, we will never ever be back. Please do yourselves a favour and don’t come here.

The staff in there just don’t seem to care at all, as this is really reflected in the service and the food itself.

I wish we could have said we were one of the lucky ones with a...

Want to experience worst food and hospitality? Want to ruin your mood and experience? Visit this restaurant. We were on a trip and very excited to have Indian food, visited here. I was first served a super blunt biryani which had no flavours at all. I requested if they could make it a bit spicier. The staff very rudely took the biryani away even before I could complete my sentence. Another staff again with a very annoyed face brought the spicier biryani. Then he came to ask us if the food was okay. Not: they never spoke to me, while the problem was with my food. They only kept on asking my partner if everything thing was okay. Even after bringing my biryani back. Then they started telling him in a very disrespectful tone to communicate in advance about spice requirements. He didn’t want to stop. He was going on saying, “ Make your choice for spicy food clear, communication is important.” The reason we asked to make it spicier was because it was flavourless and horrible, thought maybe some spicy will make it better. They just added loads of green chillies to the food. I was either served a blunt, tasteless biryani or a bowl of chopped chillies in some rice and curry. How disgusting is that. On top of that the behaviour. Lastly for the first time I was given a bill where the staff couldn’t bother much to do the total of the amount. They just put the rates of the dishes. Maybe communication doesn’t matter here. I have no words to explain how horrible the experience was. Being from hospitality background myself, at a point I just felt shame on the staff. Absolute shame on...