XOKO Bakehouse and Cantina — Restaurant in Scotland

Me husband and 2 kiddies went for breakfast, was really excited to try 4.7 ratings cafe in walking distance from the hotel. First thing we came in was immediately told to leave our umbrellas out front, we havnt even settled in a table at this point, we have 2 umbrellas, only had time to put 1 under our buggy and was in process of getting to table then put the other one under there too. Once we got babies out sitting at the table we were told to park buggies near the kitchen counter so "someone else can sit behind you". Appreciate you are busy and want to free up space. But theres different way to communicate with customers, you are in customers service after all. We felt unwelcome and staffs attitude was very condescending. Food was also average, we paid cheaper for tatstier breakfast this trip alone. My husband wanted to ask for another butter as he was given only enough butter to put on one slice of toast but was told to pay 20p for it. He did ask for manager cuz we had enough at this point and she then told us it was a mistake, apparently you can have the cirst 2 free and then after that itd be 20p extra each. Only good thing i had was the mumbai masala latte. Safe to say we will not come back or...

Edit: I know the difference between cream soaked and raw dough, the gummy raw flour taste is obvious. You can see it in the pictures. I doubt your people tasted it, or felt it or did more than glance at it as it was almost immediately returned to the table, and if they had done then they wouldn't have been able to return it. It being raw I can say as a fact, as someone with baking experience. The response is telling, any bakery no matter how good, could have an underbaked pastry, a refusal to admit it is the problem. I get tourists are annoying, but any bakery worth there salt would have been concerned, not dismissive. The customer isn't always right, but they aren't always wrong either.

Honestly makes me question all the 5 star reviews with similar wording and pictures...FYI you can look it up but Inverness has an fake review problem maybe case here.

Original review: The pastry was raw, that happens. We told the wait staff and she took it away then came back and said it's supposed to be that way and gave it back ... Uncooked dough has an unmistakable flavour and texture. It wasn't undercooked it was straight up Gordon Ramsay's level of raw.... Hope no...

XOXO bakehouse and cantina – A Disappointing Experience

Visited on a busy day and were encouraged to order takeaway, so we got two flat whites and an almond croissant, £12 total. While waiting at the bar for our order, the coffee came first, followed by the croissant. Unfortunately, as the server handed it over, she knocked over my coffee, spilling it on my jacket, jeans, and trainers. Accidents happen, no big deal, and she did offer to remake it, which I accepted.

We took a seat on one of the two outdoor picnic benches to enjoy what we'd just bought, only to be approached by a young staff member who politely, but clearly uncomfortably, told us that takeaway items couldn't be consumed on their benches. A rule like that, especially when you've spent £12 on coffee and a pastry, feels petty and unwelcoming, and there was no signage anywhere stating it.

It was disappointing to see more senior staff avoid the interaction, leaving a young employee to enforce such a poor policy. If you're going to have rules like this, they should be clearly communicated and ideally reconsidered. I won’t be returning. It felt like paying to be treated...