Shilling Brewing Company — Restaurant in Scotland

It’s a shame to put this review in because the pizza was great. Unfortunately yesterday, everything else wasn’t the best. We were a big group with a booking paid in full up front that none of the staff seemed to know about. We were supposed to have drinks on arrival and pizza buffet but the staff were completely unaware of our booking or what we had paid for. After we brought it to their attention, they had brought out the prosecco and informed us it was 8 pizzas between all of us and there wasn’t an actual buffet. There were also supposed to be options for the festive pizza menu on the email when we booked, which was not made clear if we could actually order on the day so we didn’t. We ended up complaining because the email wasn’t clear and we each got to order a pizza. When the pizzas started coming out, there were four that hadn’t been brought out. (Which brings back to the original 8 pizzas we were allowed) When we asked the staff about the rest of our parties pizzas, they had a lot of attitude and said they were in the oven when they weren’t. When we brought up the attitude to the manager in charge, she rolled her eyes. We understand it’s hard to accommodate big parties and it’s a busy time of year. If the staff had just even apologised or been a bit nicer about everything, I wouldn’t be complaining. Loved the pizza but won’t be back at all because of the attitude...

It’s 9 quid a pint (for a 5% West Coast IPA) plus they add on 5% to bill without telling you. And then ask if you want to leave a tip. More expensive than Singapore, where I ordered an Overtone earlier this year! They don’t take cash and the atmosphere is terrible. Apart from that it’s great.

Edit: so the owner replied, which is nice. But their claim that the 5% service charge is clearly displayed and discretionary is simply untrue I’m afraid. I’ve no idea where it’s displayed despite visiting this bar numerous times. There’s a deeper issue in that why is a bar charging a service charge - it’s not table service, nothing on cask, staff just pouring a pint. If, as the owner claims, it’s to reflect the bar staff’s hard work, perhaps more of the profit of their £9 pints should go on wages. Owner replied about tipping with claim that punters aren’t asked for a tip, which again is untrue. You can’t pay cash and the POS/card reader defaults to asking you for a tip. I’ll...

Didn't think the craft beer selection was that great- only one IPA I really fancied (a Pollys) and it wasn't available as a pint. There wasn't much that was interesting to me (I don't mean gimmicky, just wanted a few delicious, juicy IPAs). There were no DIPAs, one 4% stout, and I think one sour. I could be wrong, but it felt like there were lots of middle of the road session beers, and only one cider on tap. I felt it was a bit overrated compared to several craft beer pubs back home, where they're passionate about having great beers on tap, and the staff know what's on tap and what it tastes like... (maybe I've been spoilt?)

Probably the best place in the locality to grab a decent IPA as far as I could tell. The building was nice, but atmosphere was a bit flat I thought, although it was 6pm on a Tuesday! Had a 5+ minute wait getting my beer after paying, but...