Domino's Pizza - Sheffield - City Centre — Restaurant in Sheffield

Update.

Still nothing has been sorted. Annoyingly friends are receiving calls asking how their pizza and service was. They then ask if they will give a positive review for a free pizza. They must be trying to combat their poor reviews by artificially boosting their rating with bribed customers.

I've been a fan of Domino's for most of my life. It's my favourite fast food. I made an order for two pizzas. One of them was perfect. It was above my expectation even. The other came with no sauce on it. I thought it was an easy mistake. It was a 'create your own' so on the label it says 'no tomato base' before it says 'extra BBQ base'. I called up and the gentleman on the phone wanted to refund it. I said that I'd rather have another sent but with sauce. It was near closing time and it seemed like they didn't want to do that so I agreed with a refund. This is when the hang ups began. I called up again after they hung up suddenly due to not having a refund from Domino's before. I asked how it works and they said "so many working days" before then hanging up again. Eventually I called again to follow this up. This person was different and seemed nicer than the last person I spoke to on the phone. He said he couldn't find my order through my phone number. I gave him the order number and he said he'd contact me once he's figured out the procedure. That interaction was fine but a follow up call never happened. I called up again a week later (this whole ordeal is spread over a month give or take) and the gentleman who answered the phone wasn't very nice. They were instantly treating me like a criminal and told me to call again when a manager was there. Once again they hung up......

I've given up trying. I don't need that anymore. Though Domino's is very expensive in my eyes I still ordered it regularly. I can't help it. I love the pizza. I've always found the service at any store I purchased from great. But after my experience from this store I don't feel I can invest into Domino's anymore.

I've found this experience very upsetting and I feel like I've been robbed whilst being treated like a criminal. I've investing thousands of pounds into Domino's over my lifetime.

It pains me to say this, and even though it's still my favourite food, I won't be buying from...

Short version: I was racially profiled by their employee and they do not care about customisations you make to your order.

LONGER VERSION: I’ve been to this branch a couple times now where I had placed an order because order for a pizza with only ground beef (I like my pizza simple without the extra texture and all). I specifically said not to add pepperoni (I’m not allergic to pork or anything but some type of salami just makes my throat go itchy) but every single time they always add the bloody pepperoni. For some reason when you customise your order they can’t seem to find it to hand to you, even when the place is empty.

After a couple times I started getting my pizza elsewhere which led to tonight. I had just gotten pizza from a nearby place and realise I didn’t get a dip or a drink, so I decided to pop here to get a can and the big dip on my way home. I called out to the staff and told them what I wanted only to be told “are you going to pay for that?”. At first my brain didn’t register because why wouldn’t I pay for something I’m fecking ordering AT THE TILL?Anyways, I got hit again with “you are gonna pay for that yeah?” and I was like “yes of course”. So this man then left to go get another colleague to come to the front just bcus I wanted a dip and a drink (gave him the BOD bcus I thought they didn’t know how to use the till). The drink and dip was finally brought to the till where I had paid using my phone but this man refused to give me my drink and kept glancing at the till and asking the other guy he brought over if the payment went through after they had already said thank you to me. When he finally decided to give me my order I was pissed and I literally had to wrestle it a bit from his clenched fist as if I were a thief. It was humiliating.

Discrimination/racism is never ok but if this were a luxury store I could rationalise this behaviour and give this man the BOD. But this is a place where you get pizza not diamond...

We ordered a Meteor Large Pizza today from Domino’s Pizza, West Street, Sheffield. While waiting, I overheard a conversation in Hindi between a staff member and the manager. The staff member mentioned that one of the slices in a pizza had turned into a thin crust and suggested preparing another one. However, the manager responded, “No need — pizza is pizza.” At first, I thought they might be referring to someone else’s order. But when we got home and opened our box, I realized they were actually talking about our pizza. If it was just one slice, they could have simply asked us whether we were okay with it or if we preferred to wait for a new one. We wouldn’t have minded — mistakes can happen. What disappointed us was the manager’s attitude. Saying “pizza is pizza” felt dismissive. After all, the money we pay is for the quality and service we expect as customers. The pizza wasn’t even hot when we received it, which added to the disappointment. That said, I want to appreciate the staff member who was honest and attentive enough to point out the issue. Unfortunately, the manager didn’t take it seriously, which spoiled...