The Millowners Arms — Restaurant in Sheffield

Rude, disorganised, belligerent staff. Some of the worst service I’ve experienced in Sheffield

Waited 15 mins at the bar directing staff to customers who'd been waiting longer than myself only to be continually passed when it came to my turn. When other waiting customers pointed out the issue the member staff serving chose to actively make a point of refusing to speak to or serve anyone other than the couple that had just arrived ignoring everyone who’d been waiting far longer. Even the couple being served asked to let others go first which he refused to do causing them needless embarrassment.

In the time I waited I watched more people leave angrily without a drink than I saw get served. By most pub's standards this wasn't even a busy night the staff just weren’t organised well enough and weren’t communicating with each other. Utter shambles.

Save your money, there are plenty of better options...

I visited on Saturday in a group of 6 having booked by Instagram DM a couple of weeks ago. In advance I was in contact with the team via DM a number of times as we had another booking cancelled & I was trying to re-jig our other bookings, as well as contacting them to confirm they would be open & the tables were sheltered (the forecast was non-stop torrential rain!). The team were brilliant in replying quickly & being very helpful & accommodating with my queries. On the day we really enjoyed our visit, food & plenty of drinks! They were well prepared for the weather & created a fun & friendly atmosphere which was comfortable & dry. It was great to see their resilience, not only in adapting to the Covid rules & outdoor only service, but the additional challenge of terrible weather. Well done team Millowners & thank you again! Can’t wait to...

Update 2022 - My below review still stands! Excellent pub. They don't have Club Tropicana on tap anymore but they're always getting in different beers, sours, IPAs, etc. So it's perfect if you like craft lagers. I've tried the food recently too and it did not disappoint. They have some great burgers and loaded fries varieties.

Original review... Love this place. Awesome staff, really friendly. Great selection of beers (incl. my fave, Tiny Rebel Club Tropicana) and it's dog friendly. The staff were also great with our dog and even brought him some free food, so that we could stay for a few more beers :) Beer garden is huge, plenty of cover in case it rains. Overall, this place is one of my favourites in Sheffield. Not tried the food but definitely will be going to...