Thai Orchid - Addison — Restaurant in Addison

My wife and I used to come here all the time for the past decade and she recently passed away on her honor. I came here and sat at our favorite table and enjoyed the atmosphere, they always have lively music playing, and it looks wonderful in here, and I especially like the elephants on the wall! The atmosphere is cleanwell spaced and well manicure! The service is impeccable and I love the food here because I think you actually get authentically designed Thai food, my favorite being Pad Kee Mao you can get it in many proteins and I love having it extra spicy Thai style so for me it’s never under spiced! My wife used to order the green curry with tofu and it’s very delicious. In fact all the curries are very delicious! And in her honor tonight, I had a plate of mango sticky rice and Service is just wonderful, attentive and accurate and considerate! I’ve been coming here for many many years and they’ve been doing this for a quarter of a century! And am I and was my wife very happy to have this place to come to especially when we lived in the north Dallas area, for us this was a happy place than it is a happy place to be! I really think this is a wonderful place for you to try and frequent and do many different foods here because they’re all very good and I think they’re completely out of the ordinary and have high excellence with their food their service and...

Addison has so many great restaurants and we looked for something different while stopping in to visit our son who lives there. The reviews were great for Thai Orchid so we visited them around 8pm on a Monday night.

The inside is beautiful! It takes you to the orient with the decor and ambience. It’s well decorated and the service was outstanding too! We were greeted by Ysa a very sweet young lady. She was also our server. I can’t say enough how about how polite, friendly and helpful she was to us through the entire dinner.

So we opted for the Tom Ka soup and crab rangoon as an appetizer. We both love Tom Ka soup and feel that we know what to expect. Their version was without doubt the best Tom Ka soup I’ve ever tasted. It came out piping hot (extra points) and the flavors were amazing! We also loved the Rangoon and the crunch was spot on.

My wife decided to try the yellow curry and I ordered Pad Woon Sen with seafood. She loved the yellow curry! I tried a sample and it was remarkable. Once again their food comes out piping hot which is always a great indicator of being freshly prepared. It stayed hot the entire meal too. My Pad Woon Sen was awesome! The flavors were great and the serving size was huge. We both took home leftovers.

This was by far one of my best Thai experiences...

I hate bad customer service and I can honestly say this was the worst I have experience in a long time! I was quoted 15 minutes for my order to go and I waited over an hour and they did nothing to make the situation better even though I tried to be patient. Then after an hour, I asked for a refund and they did refund me but charged me for my soda drink! Don’t recommend no matter how good the food is because they did nothing to make the situation better despite their misquote of time for the order delay.

*note to the owners comment, I was never informed about the delay until 45 minutes in and the delay was due to not having a chef in the back. The classy and right thing to do, would have been to offer some part of the order complimentary and then this review wouldn’t have been written because I would have understood things sometimes go wrong but nothing was offered and only excuses were given. What would you want done if it had been you sitting in the parking lot waiting for an hour for food and then you left empty handed unable...