BJ's Wholesale Club — Restaurant in Akron

This buy online, pickup in store for free is such a crock. Twice I've completed this process, and twice my order was wrong.

This last time has me madder than a wet hen. I put in an order while at work, then stopped by after work to pick up my order (which BTW was PAID FOR IN ADVANCE) I had to stand around in the "pick up order here" sign for nearly 20 minutes while the store employees stood around talking to each other. Two employees were at the front desk assisting customer service issues, while I stood alone in the Pick Up line. Not one person offered to help. Everyone stood around in their masks and just chatted and totally ignored me.

Finally, an employee came off the store floor, stopped and asked me if I needed anything. She was close to clocking out, but she took a moment to help. She brought me my order , signed me out, and I went on my way.

At the car, I realized I was missing an item and it wasn't on the checkout list. I checked my order and the item was listed and was PAID FOR. I went back in thinking it was just a quick fix, BOY WAS I WRONG. First I was ignored again, so this time I interrupted 3 employees chatting around the customer service desk area and let them know I was missing an item. I was told to go get one. I said I didn't know where the item was, and they pointed in the electronics area and said, "go look over there".

Seriously?? I thought this was buy on line and pick up in store...they never said anything about buy it first then go search for it yourself. Not wanting any issues, I sent in search of my item... and could not find it. I asked another employee to help me, but neither of us could locate the item. She went off in search of a "stock person", and I returned to the customer service area to be ignored and wait.

I waited another 10 - 15 mins before being noticed by the first employee who assisted me. When I explained what was happening, she went off to look for the item as well. So I continued to wait and be ignored.

Finally when I saw all the employees were up front talking among themselves, I went up and asked if anyone had any luck locating my item.

I was then approached by a young woman who asked to see my "confirmation" email. I showed her the only email I received and as of this moment is still the only email I've received concerning this order. She very rudely stated that was NOT a confirmation email. My response was...ummmm so? The email showed it was ordered and paid for. She condescending told me that I should have waited until I received a confirmation email. I explained that confirmation email or not, I had received the rest of my order and it had a list of my items, except the one that is missing but was paid for.

The young lady continued to point out that I had not waited to get the confirmation email before picking up my items. She told me had I waited, I would have been informed they do not have those items. I explained I was told by other employees their inventory showed this store had two in stock. She told me they were broken. With a straight face and everything... broken....and had I waited for the confirmation email, I would have been made aware of this. I almost laughed.

I was tired of the condescension, the waiting and lack of total customer service by this point, so I asked what would happen now. Ms Confirmation Email explained that I would be getting a confirmation email and I should wait for it. Still no confirmation email....

I am stuck in confirmation email hell...out of my item and my money....

We enjoy the club for a variety of reasons, such as it is never crowded and they have a variety of products. The only knock I have against this club (and main reason for the 3 stars) is the third party vendors who are there to try go sell you stuff. For example, ATT has a stand in an area of high traffic that you normally have to walk by to get to the rest of the store. Every time we go the ATT associate stops me or my wife to ask about our cell phone service. I tell them know I am not interested. Other times we try to avoid that part of the store where ATT is located and the ATT person still seems to find me in some other part of the store. There is also a person there from an electric supplier who mentions they are giving $50 away and then proceeds to ask to see your electric bill. I refuse to show him my bill as that is a tactic to try to switch you without your consent and also who wants to spend time trying to pull up their bill in the middle of the store when your main reason for being in the club is to shop. The electric supplier is hit or miss being there when we go, but the ATT booth typically has someone there and it is...

Very very disappointed. Love the store, very organized, very clean, very easy to find things. However as I left today there was a man standing by the exit no mask, no anything as he was COUGHING heavily toward me and others that walked out. I reported to the girl that checks people out as they leave and she replied with so what. Very disappointed. Even further, I chose not to tell her boss because I KNOW that employees like her never get any type of punishment. I am now afraid for my life by going shopping in this store and knowledge that the employees don't care for our safety is even more damaging. EVEN FURTHER as I walked past her she under her breath said I was a whiny Democrat. I don't even have a political party that I follow. This is very bad. This was my only outlet.be safe and aware and if anyone coughs on you I suggest you take matters into your own hands cause these people do not care. I had to sit and wait on him to come out and take his license plate to run it because the employee showed no concern. That way if I end up sick I know where to send the proper people to handle him. So...