Applebee's Grill + Bar — Restaurant in Alameda

Based on the experience that my family shared with me I find it important to submit this review. There are several complaints that I feel warrants the contents of this review, first being that was was my mom's birthday who is over 80 years old and who was expecting to have a pleasant experience was put in a position of embarrassment due to several things such as being seated in the midst of a fire hazard, over charging on the bill, over and under cooked foods, dirty plates, no refills on any of the drinks, no birthday dessert, and an extremely rude manager. There was a total party of 10 guest made up of my mom's family and friends whom most of the food was sent back due to mistakes being made on their orders. i.e. my mom requested that instead of double glazed ribs they would be made single. They were sent back due to her order not being prepared as requested. In the original order, she'd also ordered broccoli and mashed potatoes but when it was returned it was replaced with only French fries, she decided instead of sending it back for a second time she ate the ribs and not the fries. Another of my family members who ordered a well done burger was brought one that was rare and bloody. Another of the family members asked for extra Caesars salad dressing which was placed on the plate of my siblings sirloin steak order who is allergic to that particular type of dressing. so once again another order had to be sent back because she was not willing to take the risk of any of the dressing that may have fallen on the steak. She'd originally ordered her steak medium and she could tell when her order was returned that it was the same steak that she had originally had and was put back on the same plate with dried blood with her mashed potatoes on top. In addition they arrived at the restaurant during "Happy hour" but was charged full price for the appetizers when it should have been included with the combination that was ordered. The server mentioned that "The order had to be put in the system after 3 p.m."". and that "The system automatically charges for half the price at that time". After an hour of debating about the total amount of the bill with the manager who at that point was not willing to give a refund, she decided that she would pull the report which would indicate the actual times the orders were placed in the system. After the reviewed time it was discovered that the server placed the order at 3:14 pm. Since there were several mistakes on the final bill my sibling asked for an explanation for the charges on the bill from the server who was unable to explain the charges of everything so she stated that she would "Call the manager" whose name was Sofia to explain. Since there was not an agreement that could be reached, my sibling asked for the phone number of the GM to which she was given a card which only had the general number to the restaurant. She then asked to have a direct number for the GM to which the question was asked of her "What do you want me to do call her and have her to get out of bed and come to the restaurant to talk to you?" to that my sibling stated that she "Only needed the number to leave the message for the manager". After further review of the bill it was found that all the charges that were in question were accurate and some of the charges were restored There was indeed more information that could be added, but space would not permit. Essentially I am writing this review from another state on behalf of my family. It saddens me that my mom had...

TL;DR: Me and my date got sick here, and also snarled at by the bartender working there on February 5th, around 8:30pm.

So me and my date went to sit and order at the bar at Applebee's in Alameda on February 5th, and all my date did was ask if I could get a glass of water with no ice in it. The woman working the bar (i think latina, winged eyeliner, black hair and pear shaped figure) did give it to us and we thanked her, but at random parts of the evening, she would be death staring at me and our date? It made us extremely uncomfortable. Because we were polite about it, but she was fully turning to us and snarling for a really long time, despite us keeping to ourselves and minding our business?

She kept that up for the entire duration of our stay, (we arrived between 8pm and 10pm iirc, and it made both of us extremely uncomfortable. We did leave (because an impending alternation between a drunk couple next to us was starting) but it was so weird that I had to address this with your business. This was on February 5th around 10pm, maybe 10:30pm. And to narrow it down, my date had a beer and I ordered the boneless chicken wingz and spinach artichoke dip. (I even asked her which she would recommend/which looked the best to her and she seemed super friendly and helpful, not sure she was blatantly being hostile the rest of the evening. Undeniably. She and the more round latino man wearing a black button down kept staring our way and not saying anything; I assumed it was just idk curiosity or zoning out, until the woman was full on eye contact snarling???? Very very weird)

Me and my date also got sick after eating at this establishment? We only ate here, but they got a bunch of mucus and a really bad cough the other day the morning after our date wrapped up, and then this morning I woke up with the world's sorest throat and biggest throat loogies ever. (And I ate nothing but soup since that night, so I know it was this place.) Not sure what happened, but that paired with the waitress being weird, is super bad.

Weird customer service, even worse to get sick off it. I hope no one did anything to our food, because thats ridiculous. I wonder if they thought we were someone else and tampered...

Nice place

Applebee's Grill + Bar consistently earns positive reviews for its inviting atmosphere, extensive menu, and overall dining experience. The restaurant strikes a balance between casual dining and a family-friendly environment, making it a popular choice for a diverse range of patrons.

One of the standout features is the diverse menu that caters to various tastes. From classic comfort foods to innovative dishes, Applebee's provides a broad selection, ensuring there's something for everyone. Signature dishes like the Bourbon Street Chicken & Shrimp and the Classic Combo often receive praise for their flavorful profiles and generous portions, offering diners a satisfying experience.

Customers frequently commend Applebee's for its friendly and attentive staff, contributing to a positive dining atmosphere. The welcoming service enhances the overall dining experience, making patrons feel at ease during their visit.

The restaurant's commitment to accommodating different dietary preferences is another highlight. Applebee's offers vegetarian and healthier options, showcasing a menu that strives to meet the diverse needs of its customers.

Affordability is a key factor in the positive reviews, with promotions like the "2 for $20" menu providing value for diners. This, coupled with consistent food quality, makes Applebee's a reliable choice for those seeking a satisfying meal without breaking the bank.

In summary, Applebee's Grill + Bar receives acclaim for its diverse and delicious menu, welcoming atmosphere, attentive service, and affordability. These elements combine to create a positive dining experience, attracting a broad audience of...