Armor Coffee Co - Allen — Restaurant in Allen

I’d like to first start off by saying, I recently moved to Mckinney. I’ve got an online business so I spend quite a bit of time inside coffee shops and love finding new ones. Armor Coffee has been one of my new favorite spots since the move. I’ve enjoyed the atmosphere when I go there in person to do some work and the coffee is fantastic. And it’s become my go-to Door Dash order in the mornings when I don’t have coffee at home.

I’ve never had a bad experience with Armor Coffee, until today. I’ve only ever ordered iced coffee variations from them (whether in person or door dash). Cold brew a couple times, french toast latte a few… but 95% of the time, I order a medium iced cookie butter latte with oatmilk.

When I’m ordering through Door Dash, they don’t have the option to order a drink iced. So I have to write it in the special instructions. So I’ve done that.

Door Dash has the option to re-order what you previously ordered with a simple tap of a button. Every other time except for today… it’s transferred my order correctly… with the ICED special instructions and all.

As I said earlier, I’ve never had a bad experience with Armor Coffee… so I’ve never had to approach them about any issues. I called Door Dash first and was told to call Armor. So I did.

I explained to Kayla (apologies if that’s the incorrect spelling) who answered the phone for Armor Coffee what happened. That I ordered via door dash like I have before but that the drink showed up hot instead of iced. I told her I wasn’t asking for my money back… or for them to re-send me a new one… but that I was wondering if I could drive up to their location (about 15 minutes from me) to swap out for an iced one.

I didn’t drink the hot coffee. Not a fan. Team year round iced coffee.

Anyways, she immediately responded in the most disingenuous way. She was rude and there was an immediate tone of frustration. BUT she told me… ok. Meaning I could come get it.

I was so taken back by her tone and lack of genuine customer service… I didn’t even know how to respond.

After we got off the phone, I literally had no intention of showing up to get the coffee. Just didn’t appreciate the response.

Then she called me back to basically tell me I was wrong. That there was no ICED coffee instructions on the order. Which to be honest… she might’ve been right.

All I know (as the customer) is that I ordered it the exact same way I have at least 20 different times since my first order on door dash. By simply hitting the reorder your previous order button. At this point, that’s not even the issue for me. If it wasn’t on there… it wasn’t on there… and I would move on. It’s coffee… not the end of the world. I just wanted to see if we could make the switch so I could actually get to drink it.

But even on the second call, she was just rude.

Now, I have no idea if they deal with this all the time… people taking advantage of the system to get more coffee… and that’s where the frustration came from.

But as a first timer dealing with them on something like this… someone who genuinely enjoys their coffee… had a small issue… and just wanted to get it swapped out…

I didn’t appreciate it. Enough to write this review… which I’m not sure if you can see how many reviews I’ve ever left… but it’s not many. This is not a usual thing for me… but I felt it was worth writing down.

Because good customer service matters. And I didn’t feel like I...

There wasn’t seating open for the 6 of us since one person was taking up each table. They have a small room that has seating for 6 or 7 and no one was in it. Asked if we could sit there since there wasn’t any open places to sit and drink their “reasonably priced” drinks. They said we could rent the room!!! I asked if anyone was using it. They said no. I asked if we could use it until it is rented because there wasn’t any open no place to sit and the 6 of us just spent a lot of money on coffee and drinks. They said no.

Wow!!!!! I guess Starbucks isn’t looking so bad afterall! The Below is in Response to the reply from Armor Coffee to my less then steller review of how we were treated Dear Armor Coffee.

Thank you for your reply to my review of your establishment from erlier today.

However i found it to be very condisending. I went back and looked at the reviews others made that were less then 5 stars and your replies to them. Many of your replies to them were also very condisending. It seems you enjoy having praise showered upon you, but when someone has a bad experiance at your establishment and is willing to let you know so you can take acoutability or strive to become better the general thought in your replys are "O well, thats how we run our buisness and it sucks to be you, now please give us more of your money or leave."

I am very disapointed to see that your business treats its coustomers in such a rude way. First by not seating us unless we pay you even more, and then in the disrespectful and condisending reply to a honest review of your establishment. Your childhood must have been interesting to say the least.

So I conclude with, Good Day Maam. I Said Good Day! (as I walking out of your establishment for the last time and share my experaince wth your establishment with everyone i come accross)

(P.S. For any coustomer or "potential" coustomer reading this review. Please take note of how Armor Coffee responds to this updated review and let it speak...

I have always enjoyed armor coffee and their niche items over big chains. My last experience has forever lost me as a customer. Management is childish and unprofessional. I expressed to the manager on shift I believe Megan was her name who called her self the gm which I don’t believe is true. When paying for my order at the window the girl handed the machine back and said I had to do a signature. The way she had it tilted I only saw the signature line and she pulled it back quickly and touched buttons on the machine. I was given no receipt. When I saw the total go through on my phone I noticed it was higher than the price of my items. I called in later and spoke to the manager who did not once apologize and instead was extremely rude and defensive. And made the remark in a smart tone “okay” to my concerns. I told her that was rude and terrible customer service for a manager to have that tone even if the machines auto add tip it’s the way she went about handling the call that has lost my business. Again no apology, rudeness, and and no attempt to correct the situation. The cashier earlier claimed to refund the tip which was not as of now. And I don’t mind tipping what I do mind is shady practices, bad management, and poor customer service. Especially as some one who frequents there. And for this particular order we were in line a very long time at the window waiting and they weren’t busy they were talking. The coffee was not good. I asked for Carmel and white chocolate to be added to my latte which I’m sure they did not. They can have the tip but they lost...