DXL Big + Tall — Local services in Allen

Ms. Acosta, Assistant Manager at the Allen, Tx location was very professional, friendly and knowledgeable. Her familiarity with the products and inventory in the store, and certain of the nuances, similarities, and differences in the product lines was exceptional. As a result, she was informative, answered my questions, and assisted greatly in making choices for my purchase decisions. DXL reminds me of the way things used to be in retail clothing -- with the kind of personal service and focus on the customer we so often experienced in one's neighborhood stores; yet also offering today's modern advantages of technology and online ordering if it suits your needs. With people like Ms. Acosta minding the store, DXL can be assured that its image is positive; its customer service top-notch; and product lines are in good hands and well-represented. Not at all your "typical" big box shopping experience. Rather, it still has the feel of a much more "personal" touch. Congratulations on a...

So I have shopped here a ton of times and get coupons all the time. So recently I couldn't find the coupon they have every month and when I asked the sales people about it they kept telling me if I buy socks or a 3rd pair of shoes they would knock money off. I was over $100 and knew I could get $20 off from the coupon so again more hassle about it and said it was online only. Ok so ask "rather then buy now I should go online and order online"only then did they agreed to honor the coupon. So my issue is if you have a $20 coupon every month don't hassle me if I forget to bring it as a loyal customer. Seems small but now I know don't just pop in to buy something.on impulse just...

Went to this store on Allen. Bought 2 pants,one being an online purchase with the help of Store Manager. Date, March 2nd 2020. Problem is that this purchase never came through. Happens that they delivered it to the wrong address. Not my problem.

Without consulting me, they issued an online Credit. I don't want anything to do with DXL. I need my money debited back into my account. I will want to take my business elsewhere. Your DXL Order #105088067

Went back on May 27th after 4 months and Cathy was EXCEPTIONAL. Talk about superior customer service and satisfaction from my end. 😊. Y'all just won me over. Now the Preston store got competition to rival. Lets get ready to...