Jack in the Box — Restaurant in Allen

My mom was visiting from out of state and had never eaten at Jack In The Box. I also had never been to Jack In The Box, so we stopped on our way to the outlet mall. I ordered an ultimate breakfast sandwich with french fries and my mom ordered a burger, fries and drink. The clerk asked me if I wanted the combo and I said yes but with fries instead of hash browns. The clerk handed us one cup. We had to ask for a 2nd cup. Then when I got my food I noticed that I had gotten hash browns instead of fries. So I returned to the counter and waited approximately 5 minutes for a clerk to come to the front and acknowledge me. I told her that I was supposed to have fries instead of hash browns. She started punching in something on the cash register. I told her that I had originally ordered fries instead of hash browns. She told me that it should have costed us a dollar more but she would let me have the fries this time. She then filled the fry bag less than half full. No matter, I took the half order of fries and sat down. I opened my sandwich and it was all full of ham. The picture of the ultimate breakfast sandwich showed bacon on the sandwich. So I went back up to the register and waited again for a clerk to acknowledge me. I had the sandwich open and told her that it was supposed to have ham instead of bacon on it. She didn't say a word to me for a few seconds and then said "can you just pull the ham off and I will give you bacon". So I pulled the ham off my sandwich and she brought me a single slice of bacon broken in half. I just took what she gave me and went and ate my meal. There was no apology or thank you. Nothing. Then I saw the hiring sign in the lobby. The cashiers are pain $10 an hour, the cook is paid $11 per hour and the team lead is paid $12 an hour. I'm pretty sure that the person who took my order initially had difficulties with English. No biggie, everyone has to start somewhere when learning new things. But I pointed at the picture of the sandwich and said several times that I wanted fries instead of hash browns. Anyway, I realize it's fast food. I don't expect total perfection, but figured that if I were the manager, I would want to know what is happening...

Went in to Drive-Thru, about 7:48 or so to pick up a mobile order. First, it took about 6 minutes for them to actually answer the intercom with only a SINGLE CAR ahead. In that time, Already had 4 cars pull behind me. They left the headset on, so I Knew they were there, and got attitude when I simply said "Hello" to try and get their attention. Already not a great start. So when I finally DO get to pull up to the window, I only get 2 SWEET AND SOUR PACKETS for my 2 Chicken Teriyaki bowls. Not ONLY that, when I ask to add on the simplest of things, an item that takes a MINUTE at MOST to make, A Large Grape Powerade, I get told I need to pull BACK around THROUGH the line. Like come on. I WORK at a food place, it isn't THAT hard to add a drink and take payment. But whatever, fine, Drove home cause I was NOT waiting for probably a HALF HOUR (Again, assuming the people there were as SLOW to respond to me as the other cars that piled up behind me) for a single drink, and have my dinner get cold. So we get home, everything seems all fine. My Chicken Sandwich tasted too crispy, like it was all breading and almost no meat inside. Even the meat that WAS There, was dry. As for my Mom's Bowl, where she got JUST Chicken and Rice, NOTHING Else. One of the most BASIC dishes: They managed to mess it up. She said the rice, I quote "Tasted like as", like it was somehow both Undercooked and Overcooked. As for my Dad's Bowl, just look at the photos and tell yourself: Would YOU eat that? The brown stuff in there that looks like shredded beef? That's supposed to be BROCOLLI. We we're already starving and didn't want to go back out, so we ate what little bites we could. I will NOT Recommend this location to anyone, and would rather tell them to go to the one on McDermott, or just avoid Jack all together. Absolutely...

I door dashed an order tonight.. I called the location.. atleast 5 times.. NO ANSWER. You don’t have an option to ask for condiments.. I just wanted some taco sauce.. which was already frustrating… then I cannot get ahold of anyone in the store. Really? I tried to let it go and just crossed my fingers and hoped that sauce would be given voluntarily.. the food smelled and looked great.. I ordered the a couple spicy jacks chicken.. I don’t know if this chicken was extremely old or frozen without being properly stored..(it definitely smelled freezer burned) they were absolutely disgusting. The breakfast croissant was poorly made (there was hardly any ingredients on it) and completely smashed on top of it.. the tacos were stale and bland.. with hardly any taco sauce to cover it up after I had to go out of my way to receive any in the first place because apparently picking the phone up is too tasking of a job… $60+ worth of food I just gave to my trash. I won’t even give my dogs this as I am afraid it might make them sick. I am so disappointed..I will not be ordering from here ever again. It’s no wonder y’all’s rating...