Layne's Chicken Fingers- Allen — Restaurant in Allen

Listen, Laynes is SO DAMN GOOD, and to me, it's 1000 times better than Cane's in flavor. Which is why it hurts me to put a low review...most likely the issue is this location. Reason? They've been getting our orders wrong for the past 5 times in a row that I've been there. So I'm writing this review in hopes that someone sees this to make this location better.

And it usually happens when we order for a family of 4. If it's just me, it's usually fine...any more than that, it's like they don't pay attention to the order and just assume by looking at the number of pieces and don't read the rest.

I ask for spicy, they give me regular, I ask for Gravy, they give us Laynes sauce... I let it go the first couple times but now it's gotten too frequent. All I would like is for the staff to start paying attention to the actual orders. I dont want to have to stop and hold the line to check my order because I no longer trust them. Then when I check, I end up being right. They mess it up every single time. It's so unfortunate, because again, they're so good.

Another thing that has been kinda bothering me lately is there service. Nobody smiles, nobody says have a good day, nobody actually acknowledges.

For example, this last time, I personally went inside to let them know that they forgot the gravy, he did apologize and gave me gravy, but when I brought to his attention that this is the 3rd time this Gravy thing has happened(not including the othe rthings they messed up before), in a very nice way btw, and to please have the people who make it to double check the orders. It's like he didn't know what to say and just stayed there staring at me....didn't even acknowledge, I just walked away. I dont know if the people that work there are just socially awkward or what, but its been like that recently, which sucks.

Their food delicious, their customer service though, definitely lacks. And for that, I'm giving a 2 star since it has been going on for too long now.

I may change my review if this gets fixed. Other than that, I wouldn't recommend this location to anybody if I'm...

First time to visiting such place thinking of Having g a good experience, but... augh! To begin with I had a new team member helping on front counter struggling to survive without any help in spite of the fact of having 5 people around him! Nobody coaching the poor guy helpless trying to guess such complicated keyboard for him at that time while 3 of them by drive thru having shakes and chit chatting without even acknowledging me , I patiently waited for 5 minutes or so till the front counter guy got through with his customer, I understood right away he was a newbie for he didn't even know where the small shake key was, finally another associate who was wiping counters down harshly yelled: "Small is the same as regular!" Well I only ordered a small shake and a regular lemonade, he typed the wrong flavor which after me telling him he replied he would correct it because he would make the order himself. To finish it up he ended charging me only for one item and told him it was not right that he needed to correct it but se ignored me so I just nodded my head only then finally another employee approached me asking if everything was OK, I explained and complained about the other people not helping and doing nothing then he apologized identifying himself as " Pedro" who by the way was the cook and the store manager being very apologetic and saying they were in training for a longer time. so anyway I will absolutely never come back to such place with a lack of service...ps. pedro corrected the amount so I did pay the right...

The food here is pretty good. They really keep me coming back for the fries. Personally I'm not a huge fan of the toast but that's just my opinion. Slightly more objective though is the inconsistency in the doneness of the chicken. Sometimes it's fantastic- perfectly done and tender, other times it is basically battered chicken jerky. Usually though, it's good. What really bothers me about this place is that every time I order, I have absolutely no idea what will be coming through the window to my car. Genuinely I tell you, maybe only 15-20% of the time is what I ordered actually what comes through the window. I always ask for no toast, sub extra fries, and I'd say about 50% of the time the toast is still there, sometimes with and sometimes without the extra fries that were supposed to replace it. If you request no drink, there may or may not be a small discount. I'm fairly sure there is supposed to be per company policy, but it seems utterly random. Sometimes I get extra or missing fingers, sauces, or incorrect sauces. A few times, I have gotten an entirely different order and didn't notice til I got home that instead of original fingers and fries - I had a spicy/bbq sandwich with cheese, on the toast I'm not especially fond of.

I guess what I'm saying is this - if you feel like you need to gamble just a little bit when you are hungry - go here. If you will be bothered by an incorrect order, you will be bothered probably 8-9...