McDonald's — Restaurant in Allen

So, car in front of me ordered, moved far enough forward for me to order, and then driver fell asleep

"Teary" which I doubt is her real name (spelled out by the employees at the pickup window), refused to acknowledge the car in front of me wouldn't move (as we discussed it through the speakers) claiming there was a truck blocking him (no truck was around besides mine)

When said sleepy driver jolted awake and moved forward to the payment window, not only was there no truck (there was a SUV in front of him, but by no means did it block him from pulling forward), " Teary" also told said driver I accused him of being asleep which I could hear from 20 feet back

At product pickup window, I asked for the name of the employee at the payment window, and both people were hesitant to tell me - including to the extent neither would until they consulted with said employee for a name - hence why I use "Teary" in quotes

When I asked for the name of the store manager, I was told Gustavo (wasn't spelled out) - frankly don't trust anything they said at this point

Obviously, while I was given my order, at that point I assumed "Teary" probably spit in it, so it went in the trash

Update: may 30th, I got a call from the "o'riley" group that owns this location and was told the store manager (which I assume is Gustavo) would get back to me soon - haven't heard from any store manager as of 6/3

Kinda curious why employees apparently don't care if their drive thru customers can't physically operate motor vehicles at that moment

While that driver was incapacitated, it could have been a diabetic issue, but "Teary" sure didn't care

Me: "the driver in front of me is asleep" "Teary": "there is a truck blocking him" (He was in a car, I was in a pickup) Me: "there is no truck in front of him, I can see over his car "

If while my truck can sit behind his little car while he is at the payment window (close enough to hear "Teary"), then his little car would have turned the corner behind the mythical/invisible truck and had plenty of room (again said mythical truck was an SUV like a Bronco...

Quite honestly the worst experience I have ever had at ANY McDonald's. We waited for over 20 minutes in the drive thru line AFTER we paid. The person bringing food outside to the cars had no idea what we had. We could've said that any of those bags were ours and driven off.

When our food finally came out, we luckily decided to check the bag. My kids had ordered 3 Sausage McMuffin with Egg sandwiches. All 3 were missing the sausage. When I showed the employee, she said they would remake them. I went inside and could never have imagined that I would get spoken to the way I did - by a MANAGER. He basically didn't believe me and kept cutting me off when I would speak. I had to ask him if I had done something wrong and if he would actually let me finish speaking. I felt like he was calling me a liar without saying it, and his solution to fix the problem was to give me 3 sausage patties and put them in a box. This meant that I would have been left to put my own sandwich together that THEY messed up. When I told him that his employee promised to remake them, he wanted me to go back out to my car and bring the other sandwiches back in, knowing good and well they would have gone in the trash, when he probably could have solved the problem already. I told him I wanted what his employee said they would do and remake them. He told me I would need to wait 5 MORE minutes to have them made, which I said I would do. When they were finally finished he got my attention and handed me the bag and walked off.

If this manager has the nerve to speak to customers the way that he does, I can only imagine how he speaks to his employees. NOBODY deserves to be treated the way that I was, having waited as long as we had and then having half our order be wrong. If I'm ever considering where to stop along the many choices on Stacy, I will make sure that this particular McDonald's will be my very last choice. Maybe this location should look out the parking lot at Chick-fil-A next door to take a lesson in how to treat people...

If you get Gustavo to help you, you will wait an incredibly long time for simple order only to have him argue with you when he contest you didn’t wait the time you claim you waited. I ordered a tote of cookies for the kids at 2:57 according to the receipt. I waited at the “forward window” for 18 minutes before deciding to pull through the drive through again. The staff looked confused. I asked to speak to a manger. Gustavo came to the window and he was immediately standoffish. He claimed someone came to the window 5 minutes after the order and they thought I “just left”. Really? I’m just going to leave and not take what I paid for. Gustavo’s tone was completely condescending as if to insinuate that I was in the wrong. He said you left after 5 minutes. I told him I waited until 3:17 and I didn’t appreciate him calling me a liar. He giggled and waved, “have a nice day”. Now, I know this day and age a lot of the service industry is under staffed. But to avoid this kind of thing happening all you have to do is apologize and get the order for the customer. Not get upset and toss claims of falsehood back at the customer. I told Gustavo I want my money back AND I want the cookies. He gave me the cookies and the cash not ONCE apologizing for the fact that they clearly forgot me. There’s a Chik-fil-a right next door that does an amazing job with service. Plus about 10 other options than McDonald’s to choose from. It will be easier to choose in the future. My how the mighty...