Torchy's Tacos — Restaurant in Allen

UPDATE Sep 2024: Good to be back to try new menu items. We have eaten since last review several times at other TT locations so overdue to visit here. Lots of friends and families having Sun lunch. Great service fast out of kitchen. We got one order of Trailer Trash see photo and two other tacos. Yummy again. Noticed staff was very prompt to clean tables and sweep floor. UPDATE Jan 1st 2023: First eating out for lunch for new year. All great all around as before except monthly special not so much. See photo. Two tortillas stuck together with cheese; one corn the other flour. The corn tortilla became very tough and hard during cooking. So I peeled it off to eat flour one and ate the filling with fork. Noticeable less people here for Sunday lunch. Guess all home resting from the party last night and watching football games.UPDATE Apr 2021. Back for a refill of their delicious tacos. I got the Apr Special; see photo. Yummy. Weekend lunch hour so very busy but customers taken care of very promptly. Masks are now optional for customers although the staff is still wearing them; see photo. We got chips and queso with one taco each which was more than enough. We asked for take out bag for queso and chips and got another bag of chips. Super. UPDATE Oct 2020 OooRah! They are open for limited dining in. We haven't been to this location in many months. The Oct special is Washingtonian which I have taken new photos of contents and when served. Check it out. Half the table area is blocked off so plenty of separation between tables. Customers and staff doing all the usual virus precautions. First visit at this location (Feb 2015) as last year we went to location in Dallas, TX. Same menu same great taste. For tacos I am a fan of their menu and service. Weekends and holidays are very busy and the staff hustles to take and service orders. The cleanup crew gets your table trash cleaned off and cleans quickly when you leave. Tables outside and protected from bad weather with heavy plastic drapes (see photo). Save your time and those behind you in line by knowing what you what to order. On weekends (Dallas/Allen) locations it is very popular with families and kids. UPDATE: Bumped rating to 5 stars after similar great experiences at other locations. UPDATE Aug 2016. Still rating at 5 stars. Impressed with staff coping with the largest crowd for Sat lunch I have experienced at any location. Taking the orders, getting them out promptly and clean up tables for the next party. Large groups (families w/kids) made...

July 2024 Update: Back again for the first time since January, and back to 1 star. Ordered a breakfast taco with egg, spinach, and potatoes. Got a breakfast taco with burnt egg and spinach.

January 2024 Update: Yes, I still come here occasionally. Only because one of my kids still likes it. I'm bumping up my one-star review from 2020 to two stars. The service and takeout has improved considerably since then.

Even though we get takeout sometimes, I've completely stopped eating food from here myself because the vegan options are downright terrible. The beans have cheese in them, the fried avocado has dairy in the batter, and the vegan "meat" stuff they sell looks like canned dog food and tastes like licking a block of salt.

Despite having better service than in years past, the food quality has gone downhill overall and is terribly inconsistent. Their salsa and guacamole in particular are very hit-or-miss.

September 2020 Update: RIP Torchy's. As a customer who's been coming here since their doors opened I'm sad to say this will be my last update at this restaurant.

Service for take-out has gone from lousy to absolutely intolerable. Despite having them correct my orders time and time again they've never once offered to comp me in any way. I've always let it slide because my kids like it and it's been relatively convenient. They've finally crossed the threshold into being intolerably inconvenient and frustrating.

My order tonight was 15 minutes late, and two of the six items in my order were missing. One of the other four was wrong. I ended up waiting another 15 minutes for them to get the missing items replaced, and one of the replacements was wrong. After waiting a total of over 30 minutes, my food is all cold and I still don't have everything I ordered.

August 2020 Update: Take out is still abysmal. My last few orders have been mostly correct, so that's an improvement. The new problem is that ordering ahead of time is pointless. I've been sitting in my car waiting for a curbside pickup for 20 minutes for an order I placed an hour and a half ago.

Feb 2019 Update: A year later and their take-out is worse than ever. My kids love it so I keep coming here, but I'm on a streak of about 10 online orders in a tow that are missing at least one item.

2018: Good tacos. Take-out is a mess and orders are...

Me and my family have been loyal customers since we moved to this area in 2012. We love this place and go here all the time! Because of COVID however, its been difficult to go out, so we decided to place an order through DoorDash. It was an estimated wait of 45 minutes which is understandable considering it’s a Friday night. We were alerted after 30 minutes that our order was ready, so my mom went to pick up the food. Stating she was picking up a doordash order and had gotten a notification the order was ready, one of the workers went to look for it and told her it wasn’t ready, even though they had notified us otherwise. My mother has to tell several different workers her name and what she ordered, and all of them reply the same thing “it’s not ready yet”. THIRTY minutes go by, and my mom once again asks for our DoorDash order, to which the incompetent girl at the front says “oh it’s a DoorDash order?” and picks up a bag that has been sitting there for the duration we waited. She let our food sit there, ready, while we waited for 30 minutes for it to come out. Had she put any effort into her job at all, she could have clearly seen the order was ready. Instead of offering a discount, refund, or any other compensation she asks if we want them to remake the order, as if we hadn’t already waited 30 minutes. So of course, we return home with soggy and cold tacos that were nothing more than disappointing, only to find that they had left out one of our meals as well. Not only is the front of house incompetent but the back of house as well. I’ve looked at other 1 star reviews and it seems as this experience is not unusual. If you want hot tacos, good food served in a decent time, and workers who won’t give you snobby attitudes DON’T COME HERE! The managers or owner has yet to reply to any of the negative experiences and reviews, which shows how much they care of their so called “customer service”. We will never be back again and encourage others to find better food and...