Hilton Anaheim — Restaurant in Anaheim

Let’s start with the good, the location. It was phenomenal I walked everywhere. The parking is outrageous super expensive to park per day when the rooms you’re booking are already expensive. Why not just roll that parking into the price per night? No you show up and are hit with parking fees. The lobby is super nice! That ends upon getting off the elevator on your floor. The carpet and walls are dingy and are in need of upgrading. I stayed in garden grove prior to checking in here and it was so so much nicer I wish we stayed there the entire trip but I wanted something I thought was nicer. We got all our bags up to the room on the 14th floor (we couldn’t find a cart to put all our bags on so we had several trips from the massive expensive parking structure all the way up to the 14th floor super annoying) we slept in our room and woke up for a big day we had to get ready quickly and once I went into the bathroom I noticed the toilet wouldn’t flush. Then the water in the sink wasn’t coming out the water in the tub was trickling out. I called the front desk and they did send someone up right away but they worked on it for awhile all while we are on a strict schedule to get ready and get out for our event. They got the sink and tub working but the toilet was still having issues at that point my husband asked to be moved to a room with a fully functioning bathroom. We eventually get moved someone did come up with a new key and a cart to move our bags. We get to the new room and everything works but again stains on the carpet and literal holes in the drywall in the bathroom. I’m sorry but that’s just not acceptable for the money spent. Was not expecting that obviously and was super disappointed. The view in our second room was far less than the first so that was disappointing as well. They offered us a late checkout at 1pm but we already planned on an early check out to go to Disneyland so we weren’t going to use it. We just decided to ignore this and get ready to go.The next morning I woke up and wanted to order my daughter some room service breakfast. I call down to the front desk and said I wanted to talk to someone about their gluten free options as my daughter has celiac disease and I need to make sure we get her something safe to eat. Sure no problem and transferred me. The phone rang and rang and rang and rang, nobody picked up so I hung up. Not long after I got a text asking how my stay was. I mentioned that it’s not going great I just tried to order room service but nobody is answering. I get no response until hours and I mean hours probably 9 hours later. I get a call saying so sorry nobody answered you when do you want to order? I can get someone to call you. She had already ate dinner and we were checking out super early to go to Disneyland so it was already pointless. I needed to talk to someone 9 hours ago. That same night I wake up to a dripping sound. I get up and the air conditioner is dripping all over my bag full of our shoes for the trip. Nikes, converse, crocs all wet including our bag. I called down and they sent up a security guard to take a report. Yeah they are just all wet what can they do? It’s after 1am and we just want to sleep the security guard was looking all in the bathroom and making comments about how the trash can was full. So uncomfortable then they send up maintenance and at this point we are just done we have to checkout early and don’t want it repaired our child was asleep so they brought a small bucket and washcloth and sat it under the leak. We stayed at 3 hotels on our trip and this was by far the most disappointing. This was my first and last time ever staying here. I feel like for the amount of issues we had there was very little to no care by management or anyone. Makes me feel sick how much money we spent and how many issues we had. It was a terrible experience. I don’t recommend this hotel to anyone honestly. I have a video of the AC dripping on our soaked bag (full of shoes) and my husbands crocs that are there soaking wet but it won’t let me add a video. So...

I have been a loyal guest at the Hilton Anaheim for the past 10-12 years, and this hotel was once my go-to choice. Unfortunately, after my most recent stay, I can no longer recommend it, and I suggest looking elsewhere.

As many others have mentioned, the hotel is currently undergoing a significant and much-needed renovation. However, the extent of the construction disruption is far more severe than anticipated. The noise from construction crews and heavy equipment can be heard throughout the property—inside the main lobby, guest room floors, and even outside. Dust and debris are prevalent at all hours of the day, which makes for an unpleasant experience. What I find especially puzzling is that construction continues on weekends, when most guests, like myself, would prefer some peace and quiet. On my second morning, I was abruptly awakened at 6:45 a.m. by loud construction noises, even though I was staying on the 12th floor. To make matters worse, there was no communication from the hotel at check-in about how extensive the renovations would be. The front desk agent casually mentioned that renovations were only taking place in the lobby, but in reality, the entire hotel seemed to be under construction. I booked directly through Hilton.com, so I expected better communication.

In addition to the noise and disruptions, the dining options have dramatically declined. I attempted to order breakfast via the in-room phone, only to find it wasn't working—no dial tone, not even when dialing '0'. After reaching out via my cell phone, the operator sent me a link to order through the hotel's website. I selected the "pickup" option, as room delivery didn’t seem to be available. The cost for two eggs, bacon, and toast? A staggering $39. To make matters worse, as a Gold Member, I used my dining credits to cover the cost, which felt completely unreasonable for such a simple meal. When I arrived at the pickup station, I found my food sitting unattended at the opposite end of the building—completely unprotected and exposed. The breakfast was appalling—frozen potatoes, cold eggs, and Sysco-brand sausage. It was inedible, and I had to toss the entire meal.

The following day, I opted to skip breakfast at the hotel and instead visited the Starbucks on-site. Unfortunately, it was equally overpriced—$14 for a breakfast sandwich that would normally cost $4. I spent $25 on a sausage, egg sandwich and an Americano, which felt like a complete waste of money, but was still more edible than the awful "room service" breakfast.

On my last day, I gave the on-site restaurant another shot. Unfortunately, it was more of the same—frozen, pre-packaged items that were poorly prepared. I paid $24 (pre-tax) for two eggs, sausage, and toast, but no coffee was included. The food quality was dismal, and it was clear that little effort was being made to offer fresh, enjoyable meals.

While my guest room had been recently renovated, which was a positive note, it didn’t make up for the ongoing noise disruptions. My partner, a Diamond member, was assigned an older, less appealing room, which left me confused, as I would have expected her to receive a renovated room as well. The renovation, however, was ultimately overshadowed by the constant early-morning construction, including over the weekend.

As a long-time loyal customer, it’s with regret that I must advise others to consider alternative accommodations. While the Hilton Anaheim has long needed an upgrade, the current pace of renovations and the noise levels make it an unbearable experience. On top of that, when I checked out, the front desk agent was more focused on watching TikTok videos than asking about my stay. This lack of attention to guest experience further soured my perception of the property.

I’ll be seeking other options for my future...

Sat on this review for a few months, I stayed for a conference in November, I was honestly wondering if they would reach out to remedy any of the issues that I had brought up but I guess not! Abysmal customer service and dirty/old hotel. Do not spend your money here, it’s not worth it and nobody is willing to accommodate anything (nor are they friendly about it).

Night 1, my sink began leaking, and they sent maintenance up who tightened something and wiped the water and said it should be fixed. Tracked mud all over the bathroom as well. When I tried the sink again, it continued to leak underneath. When I went down to ask for a new room, I was told they were “overbooked” and to check again the next day. So day 2 I wait until after 12 noon, after messaging them on their app per their advice, and go to check between my conference. They tell me they can’t do anything yet and rooms for me aren’t available although the night before she had put a “block” on a room for me. I’m told since I had booked a king room I have to wait for a king to be available, even though on their app they said to come down because they could switch me. I was told that room is probably already gone and that I need to come back after check in time. At this point I felt like a major Karen and asked to speak to a manager, but actually never had time to do that, nor did they seem to care much or follow up- I was literally having 12 hour conference days and needing to deal with this. So I gave up because I did not expect the manager would do or say anything differently. Finally after 4pm I got my new room which was better, but as others have mentioned these rooms are extremely dated, old, stained walls and carpet, the bathroom setup is weird, uncomfortable beds and pillows, the towels are threadbare….I spent about a thousand bucks here for my conference and I have never in my career been so disappointed by a convention center adjacent hotel. Why would they not update this at all? It’s very unclear. Even the hallways show their age and lack of cleanliness.

In addition to that, the line for the only actual coffee shop (Starbucks) in the hotel/by the convention center is literally out the door at 7am, it took 20-40min each day to get a latte. They also cannot get your order right, and because they’re part of a hotel they won’t take your Starbucks rewards or anything. The breakfast sandwiches are NINE TO TEN DOLLARS and the lattes are marked up about a dollar as well.

We were able to walk to Disney (about 20-25 min) but there are hotels much closer and probably much nicer for a similar to better price.

I don’t think I’ve ever written a review for a hotel I’ve stayed at for work, so that should impress upon you how obnoxious this experience was. I think a lot of this could slide if any of the employees cared or were interested in customer service but based on reviews I saw they were also recently striking, so clearly their workplace has needed some adjustment. I also think it’s quite ballsy to require people to pay $20-50 for an “early check in” (1-2 hours before the standard time) and a late checkout- I was told it’s a $50 charge after 12 noon that increases every couple hours. This is new at many hotels as of Covid it seems but for this hotel in particular. For 1-2 hours of late checkout, in California, I’ve never had to pay. Also a dollar charge to hold your luggage whereas I’ve never paid for luggage holding at a hotel before. Yet,...