Monarch Donuts — Restaurant in Arcadia

This will be the best customer service and donut review I will likely ever do in my life. So, I'm traveling for work and I always bring donuts in for my crew working onsite at least once during our installs. I just happened upon Monarch Donuts and I probably got there at about 8:30 am on a Tuesday. There was one gentleman in front of me and he took a dozen donuts. He wanted all they had left and the owner, Jonathan Ung said he was leaving the remaining 6 for me in case I wanted a donut. He had exactly 6 left, which one was an apple fritter. I typically buy a dozen since I have about 8 crew but I took the 6 and just thought we could split them in half. I told Jonathan that I'd come back tomorrow morning and buy a dozen. He then explained to me that once he sells out, he's out and he closes. Did I mention that he has a walk up window and only accepts cash? Also, did I mention that he waits on all his customers and he greeted me, a perfect stranger, with "Hiiii Sunshine". It was immediately disarming and felt so welcoming. He then continued talking with me and asked me why I was buying the donuts, not to be nosey, but curious. We chatted a bit about my job and the reason for the donuts and then he told me to text him that night if I'd like to put in an order to hold a dozen for me for pickup Wednesday. When he gave me my box, I noticed this article taped to the box of donuts. This was 'his story'. I went onto my venue to work and gave the donuts to my team and decided to take his story off the box to read later in my hotel room.

I read the entire story and not only was this his story but it wasn't about donut making, but an honest, raw, feel good story that was so captivating and sweet, it brought me to tears. Jonathan is an amazing human being and he shows that through his friendly, kind and awesome customer service. The donuts and apple fritters are a BONUS! Best apple fritter I've ever had in my life. Soft, pillowy mounds that just melt in your mouth leaving you wanting more.

This brings me to Wednesday morning, (the next day) and it was about 7:00 am and Jonathan texted me that he was already sold out and close to closing for the day, but that he had my dozen held and wanted to know where to 'deliver' them? I sent him my address at my hotel and 10 minutes later, Jonathan delivered them himself to my room, with a smile. He greeted me at the door with a "hiiii sunshine" again and I said "wow, service with a smile that goes above and beyond anything I've ever experienced".

It's people like Jonathan Ung that make this world a better place.....one donut......one smile......one "hi sunshine" at a time.

Do yourself a favor, run...don't walk to Monarch Donuts EARLY any morning and meet and chat with Jonathan....and while you're there...you should get a donut or apple fritter as well!!!!!!! The real treat is meeting such a wonderful human being. Thank you Jonathan for the best 'donut' experience I've ever had. I won't ever forget you or Monarch Donuts and if I'm ever back in Arcadia, CA I will definitely come by to say...."hi sunshine". You put sunshine back in my life! God Bless you and your Mom always. Your Gramma is looking down from above with love, pride...

I am staying at a hotel nearby and a couple times I had walked by The Donut Shop but never at the time that it was opened. Today I walked to the nearby convenience store and noticed that it was open so I went back to my hotel to grab cash to get donuts when I got back to the donut shop they had already closed. As I was looking for the hours of operation a man inside came to the window and opened it he greeted Me by calling me sunshine and had the most wonderful smile. He then handed me a box of donuts and said he wanted to make his heart happy. I asked him how much he wanted for the donuts and he told me no that he didn't want anything that it would make his heart happy to give me the donuts. I was so surprised by his kindness that I did not know what else to say. I just wanted everyone to know how wonderful it felt to be greeted with a smile to be called sunshine and to know that being kind to someone else made his heart Happy. He was a wonderful man the donuts were delicious and I hope that his heart is always filled with the happiness that he shared with me today. Not only did he put happiness in his heart his kindness and generosity put happiness in my heart it is not very often that you experience this kind of kindness from strangers. He is truly a ray of sunshine and I hope that he is...

I always notice this shop when I drove by, but it was always closed. I was being curious, and found out that this donut shop only opens a few hours a day. Out of curiosity I stopped by around 6am, and there were 4 people (including myself) getting donuts. The owner was very friendly, and he asked what brought me here. I told him that I was curious about the donut, and his hours interested me. A lady behind me recommended me to try their apple fritter, and I got it. The owner shared the story about this donut shop with me briefly, and it is a very touching story. He is very personable to his customer. Owner suggested that I can message him if I would like to order donuts for future. I have never been to a donut shop that provides this kind of service.

The Apple fritter is very fresh, soft, not overly sweet, and tasty! It will be perfect to pair with coffee. The owner gave me a printout about this donut shop. I will continue to support.

Street parking...