Abuelo's Mexican Restaurant — Restaurant in Arlington

Abuelo’s Mexican Restaurant is our absolute FAVORITE Mexican restaurant. It truly is the best and I have never found a single Mexican restaurant that compares to Abuelo’s or anything that compares to their Chili Rellenos, and I have dined at a lot of Mexican restaurants. They offer a diverse menu with many options and the food is spectacular. They have ample seating, prompt service, and have a wonderful atmosphere, making it a pleasure to dine at Abuelo’s.

They provide spectacular, kind, and accommodating customer service. Our attentive servers have always made sure we had a memorable dining experience and have always been the best. Once seated, they offer free chips with a trio of salsa, the pineapple salsa is my absolute favorite, and they always ensure that they fill your chips, salsa, and drink. They never leave you wanting for anything.

We always begin with the Queso Diablo: homemade creamy cheese dip, seasoned ground beef, slow-roasted peppers and chiles, topped with queso fresco, Cholula, cilantro. It is a great starter and absolutely delicious. But be careful to not over-indulge and save room for your entrée!

For my entrée, I always, always order their Chile Rellenos filled with blended cheese and buried in chile con queso. No other restaurant serves such a delightful, mouth-watering relleno like Abuelo’s. Abuelo's fries the chili relleno batter to perfection, giving the roasted poblano peppers a mouth-watering crunch. I could rave about their Chili Rellenos all day. Hands down, they serve the ultimate Chile Relleno. One you will delight in having.

My husband generally orders the chicken enchilada platter: three enchiladas with slow-roasted shredded chicken and sour cream sauce, served with beans and rice. The entrees he orders are always perfectly prepared.

On this visit, we ended our meal with their Dulce de Leche Cheesecake: creamy cheesecake whipped with Mexican caramel and served with leche quemada, a sweetened milk sauce. This dessert is a sinful delight and a fabulous treat.

If you are looking for spectacular food, exceptional customer service, and an inviting atmosphere, I highly recommend a visit to Abuelo’s Mexican Restaurant for a delightful...

I was excited to try this place for the first time as a family member told me that is was good. Unfortunately, it turned out to be a bad experience. After telling the person in the bar (as there is no to go person) multiple times that I did not want cheese or ranchera sauce because I'm lactose intolerant, my food was completely smothered in queso. She subbed the ranchera sauce for queso..for someone who's lactose intolerant..

I, unfortunately, did not realize until I got home which was almost 15 minutes away. I took pictures of the food and ticket and went back to the restaurant to have it remade. The person in the bar asked for the food back. I told her that I left it because it was going to be thrown away due to covid so I didn't know that I was supposed to bring it back. I was also sitting on hold woth the resturant for 20 minutes until I arrived so there was no way to know this. The bar person said that they don't answer the phone. So I'm not sure how they do phone orders.

I then asked for a manager who said that the cook also said that I needed to drive 15 minutes back home and another 15 minutes back to the restaurant to give them the food (which has to go in the trash). We told them that was ridiculous and we couldn't even reach them by phone to know that. She responded by saying that she didn't hear the phone ring.

We asked for the manager above the floor manager who was conveniently not in that day. So the floor manager disappears for a really long time and shows up again saying she called her manager and that they will make the food again. This is regardless of the pictures of the ticket and smothered food. The whole ordeal had me and my family member in the restaurant for the second time for over 30 minutes. There was just a lot of back and forth which was wild because she was saying our only options were to go back and bring the dead food or pay for a new meal.

Overall, the food is tasty, but the customer service isn’t great and they don't take well with dietary restrictions. The most we got was a sorry that you didn't know you were supposed to bring the food back. I'm happy that it's just an intolerance and not an allergy. I won't...

An absolute poor experience overall. I took my wife here for mother's day. We stopped at a different restaurant as the wait for Abuelo's was 2 hours but had every intention of actually eating at Abuelo's. I must say from the minute we walked in the door we could tell something was off. It wasn't that busy from what we could see. The table and seat in the booth we were seated at were covered in liquid. I asked the hostess to please give me a towel or something to wipe it off. She wiped it off for me. We sat and our waiter came to take our orders. We ordered a couple of drinks which came out fast! We also ordered guacamole LG and nachos. The guacamole came out within 15 minutes. The nachos arrived 45 minutes later. We had already order our meals which I would only assume would've taken 2 hours to arrive considering we had our nachos at almost an hour and 15 minutes later there was no word on our meals. I told our waiter to give us a box for the nachos and we would pay for what we had received and cancel our order for the meals. The waiter apologized and made some excuses. We tipped him well considering it wasn't his fault. He is at the mercy of his kitchen staff. A managerial figure came out to explain that she had excuses for their shortcomings. To which I was not interested. I explained that we simply wanted to be charged and leave. I also explained that it is inappropriate to give the guest excuses as that is not the guests problem. I am a restaurant manager and I do not offer excuses to guests in absence of exemplary service. We took our $45 nachos bel grande and a valuable lesson away with us. DO NOT PATRON THIS ESTABLISHMENT. It is unprofessional from seating to bill and they do not care about their patrons. I will say this. The hour long nachos are actually quite tasty. But there are plenty of fast food options that are cheaper and more efficient in customer service that are far superior to this inferior joke of a restaurant. It's like they trained them wrong on purpose. As a joke. But it's not funny. My advice to Abuelo's: install a drive thru and charge a quarter of the price. You...