Cinnabon — Restaurant in Arlington

I typically do not post reviews but I felt compelled to do so based on my experience with the counter staff person this past Saturday. There was a problem with the Chillatta my son received so we returned to the counter. The staff person at the counter (of course I did not get her name but she looked of Indian decent and it was about 1:30pm in the afternoon) was unwilling to compensate us with another drink or a refund and blatantly rolled her eyes at me TWICE! When all is said and done if I lose $6 on a drink I don't like so be it but I am a strong advocate of good customer service and eye rolling is not acceptable, especially if the customer is not meeting you with the same. So much craziness is happening for the silliest of reasons and those who work in service industries should rethink their career paths if they do not have the patience, capacity or maturity to deal with customer concerns. Her response to me made me feel very disrespected and bothered me enough to write a review. It is my hope that those in charge would take note of my concern and reiterate to the staff the need of customer care. My experience is only one but in any business aiming to be successful, even one unaddressed complaint is...

Person who works there was great, and very helpful. Unfortunately, there was only her, stuck doing everything all at once, so it took forever to get to the front of the line and then my buns weren’t gonna be ready because she had to bounce between the register, the online orders monitor, the prep station, the other prep station, the oven, the store room, and the packaging counter.

Place would be fine if they would hire some more people. But they probably won’t. Cheaper to burn out good workers, replace them, and cover saying “No OnE...

This is the second time so I have to make a review. I asked this lady to scan my reward, and again she told me her iPad wasn’t working and did NOTHING to solve the problem. She even told me to scan it myself, and it actually worked. I ask for a vanilla cold brew iced coffee, by the way, it was 12 PM and the machines were not ready with the coffee, and at the end, she made a caramel cold brew iced coffee. Worst Cinnabon place ever. UPDATE* the manager reached to me, apologized, and gave me a...