Panda Express — Restaurant in Arlington

This is my first time that I have to write down a letter to complaint about something. I had great experiences with Panda Express, and Panda Express is always one of my best choices. But today, I had a very bad experience at the store in Park mall Arlington. I got some coupons from you them for new year promotion, and I wanted to redeem 2 coupons. But the employees were very rude to me, one girl's name is Gabi. At first, she denied to redeem my coupon and told me she couldn't do that at this store, I tried to explain to her, and finally I got it. But while I was talking with her, another guy (a tall guy with black glasses- Aidan) came, and he talked mean words to me. At first he said my coupons have expired which it is not, and when I presented the second coupon, he said they could only take 1 coupon per order, then I told him I want to make it 2 transactions, he said that the second transaction have to be over $2 in order to qualify (while the coupon says any purchase would be qualified), then I agree to buy a transaction for over $2, he then says "to be honest, we only accept 1 coupon". I have never seen this kind of service before where they try to make it harder to buy something by keep lying about their policy!! He made me feel like I'm being discriminated against because I'm Asian, and I am trying to get free food from them (but I got coupons from promotion and I am paying for my food). You guys are not only sell food, but also sell the service. Today is very bad day to me. I will never come back to...

Doesn't really seem like Panda Express at all. The number one dish, orange chicken has a completely different sauce and tastes nothing like the normal orange chicken at every other Panda Express. Every other Panda has been automatically putting soy sauce in the bag, and teriyaki chicken is supposed to come with, guess what teriyaki sauce. Neither were included at this location. Prices are also extremely high, I know it's a mall, but seriously, either create efficiencies by giving people cheap food, or raise the prices, not both. I would never...

The staff is very rude. I placed my order and the employees didn’t give me my complete order. When I went to ask for what I had ordered, the employees started gossiping about me, and I could hear them. What terrible customer service, instead of saying, “Don’t worry, we’ll fix our mistake right away.” JESSICA and AMY are disrespectful gossips who don’t know how to provide customer service, and if they don’t want to work there, they should stay home. Terrible experience for a customer who eats at this restaurant at least three...