Applebee's Grill + Bar — Restaurant in Ashwaubenon

The manager at this Applebee’s location is the most rude, incompetent, and discriminatory woman I have ever met. There was a situation where there was miscommunication regarding our order. We received a dish that included shrimp, which I am allergic to. The name of the dish was very similar to the one we had ordered, which did not contain shrimp. The waitress graciously went over to speak to the manager. When the manager approached us, she used a patronizing tone, mocking us and blaming us entirely for the miscommunication. In a snarky tone, she commented “So next time, let’s make sure that we say what we want, okay?” It was like she was talking to a group of misbehaving schoolchildren. She refused to take the incorrect dish off of our bill, and reiterated that we would have to pay for that and the remade pasta. Immediately after our conversation, she checked in on another table whose drink order was incorrect and said “I would like to SINCERELY apologize”. The issue was not with the bill, or even the policy of not being able to take that charge off since I understand that could be out of her control, but the way we were treated was completely unacceptable in a professional setting. Not once did she apologize, instead acting as if we should fall over our feet apologizing to her. Additionally, when the table next to us had a problem with their order, she graciously remade their dish and did not recharge it on their bill. It’s important to note that we were one of two parties who were people of color. We were both notably treated with slower service and a more degrading tone - the other table didn’t even get water upon sitting down for half an hour. After our conversation, the manager made a point of ignoring us for the rest of our dining experience, pointedly checking in on all tables loudly around us with a comically sweet tone but never even glancing our way. The manager has a face tattoo and seriously needs to learn how to treat ALL patrons (regardless of race) with respect. Thankfully, our wonderful waitress Cassandra was kind and gracious and even went out of her way to apologize for the miscommunication, but didn’t have the authority to make any changes...

Only gave it a one star because zero was not an option. We ended up here at the suggestion of one of the hotel staff (one hotel we were recommended to as they had a bar, but it was closed when we got there.) as there was nothing opened near by. We walked in to a loud, not packed, dirty, messy, sticky mess. The first thing we noticed was the food on the floor, and chips everywhere. The table they took us too had soda all over the top, the waitress proceeded to wipe it on the floor catching the chairs as it slide over the side of the table. It took well over 20 minutes to get a drink, and that was after 2 of us walked to the bar at different times to ask if the drinks sitting there were ours. They seemed to have a shortage on glasses, as the bartender was washing them as she made drinks, and the bar and restaurant were not full at the time; so not sure why that was the case. We watched our neighbors be treated with the most honorific dis-respect. They told us they had been waiting OVER an hour for their food, and when they asked about it, were not treated well. They never did receive it and finally asked for their bill for the drinks. Someone other then the waitress gave it to them (I think a manager came in to help, though there were plenty of staff on the floor, mostly just walking around doing not much of anything). The waitress came to the table, grabbed the bill from them crumpled it up & threw it back. What was that about? We had to wait quite a while for our food as well, it was cold, dry and less then appetizing. We were never asked how it was, if we wanted or needed anything else or if we wanted a second drink. All I can say is IF they would have learned how to make a vodka and WATER (I had a glass of water, it was missing the vodka) or vodka and tonic they would have made good bank. We had no where else to go and between the 4 of us, if they would have waited on us properly they probably could have at least tripled the bill. We walked out with sticky arms & clothes from the spilled soda, wondering what we just witnessed and wanting some good food and another drink. POOR, POOR excuse for...

Stopped for lunch and was seated right away. When the server came over, she tossed the wrapped utensils in the center of the table (not a good start) then asked if we wanted drinks. Ordered water for the time being, then looked at the menu. My brother in law had the make your own omelet (ham and cheese), hash browns and toast. The wife and I had the 2 for $25 special, with the appetizer being mozzarella sticks, then The Classic Bacon Cheeseburger and the New Big Bangin' Burger both with French Fries.

We were advised that the appetizer might come out at the same time as the food (thought that was strange). We waited 20+ min for our food, which two tables were served before us but arrived after us. (They had steak and burgers also).

When the food arrived the omelet was made just right, the Big Bangin' Burger was excellent with just the right amount if heat while the Bacon Cheeseburger was nothing special. The French Fries tasted old and were soggy, very unpleasant to say the least. However with the servers attitude we decided no to say anything about it. The wife did order a side of Mayonnaise, which the Expediters forgot, so when this was mentioned to the server, she rolled her eyes and said she would go get it. When she returned she dropped it by me when was supposed to go to the wife. She did apologize and brought more napkins. After this she seemed a bit better, however we were never offered a chance at dessert, just asked if the bill was going to be on one or separate.

This was the 1st visit since they joined Applebee's with IHOP. The decor was very nicely done, happy they took out the step going to the right side of the dinning room, since my brother in law is handicapped and steps are and issue for him.

Unsure if we will return for another visit since the service was...