Brunelleschi's — Restaurant in Aspen

Hard PASS on this place!

The "pizza" is basically a burrito shell with some cheese and maybe a little sauce on it. Not much flavor and definitely NOT worth the prices. Yes, it's A$pen, but we expect something better than this.

The REAL issue is the service. The wait staff would literally rather stand around talking to each other and playing paddy cake clapping games than wait on the customers! Our "waiter" clearly lost interest when we weren't going to have a large bill including drinks and never once checked on how we were doing, never refilled our glasses, and eventually got us our bill. HOWEVER, he took it upon himself to alter the tip amount to get to 20% AFTER I signed the receipt for much less and we left!!! THAT IS ILLEGAL! To the restaurant's credit, they did credit the overcharged amount back to my card, BUT never once asked who the waiter was and basically laughed when I noted the problem and that I wanted the amount credited. I tried calling several times to speak with the manager and that person was never around. I was also told that the waiter likely lost the ticket and just added 20% automatically. It was said so easily and matter of fact that it sounded like a common excuse. Not wanting to look up the receipt or asking who the waiter was.....WOW!

$5 on a few tables each night over several nights and suddenly that's not a bad self-imposed pay increase every month! Had this same thing happen at another chain restaurant years ago and have never been back to any of the chain's stores since. PAY ATTENTION to your credit...

This meal for four garndparents and four grandchildern was a big disappointment. The children tucked into the children's menu with the hihlight being the opprtunity to make your own pizza. Given that involvement of the chef was minimal and it arrived 10 minutes after other entrees served, it seemd overrpiced. The other children entrees went unfinished. My lasagna was only supermarket standard, unspectacular and also over priced. The service was teh main issue and pretty shambolic. We presumed that the two waitpersons were inexperienced. The serving of the bottle of wine was entertainment! I was not shown the ordered bottle before the waiter struggled to work out how to use the 'waiters corkscrew'. I had to offer assistance. I was not permitted to taste before all glasses were filled. Fortunately, the wine was fine (albeit overpriced). Plates were cleared progressivley as diners finshed their entrees and we were offered a dessert menu before some had finished their main course. It all seemd rushed when there was only one other occupied table. Inevitabley the bill came before desserts were finished. One of our group complained to the manager and we were told that the bill would be adjusted. That represented as a delay in the payment going through but no...

We were two big families who walked into this restaurant without a reservation or any prior research—we actually found it by chance after all the restaurants downstairs were full and spotted its entrance upstairs. There were 10 of us in total, plus a dog, including four kids. And we found the perfect table to fit us all!

The staff here were incredibly warm, pet-friendly, and so kind to the kids. Since we didn’t plan ahead, we weren’t sure what to order—but everything we chose turned out to be delicious! We even saw kids at another table making their own pizzas—definitely something we’ll try next time!

At first, we were worried that a large group like ours might be turned away (as happened with another restaurant downstairs), but here, we felt completely welcome. The food came out quickly, water was refilled promptly, empty plates were cleared right away, and the servers were thoughtful and attentive. It made for an unforgettable Saturday lunch break during our four-day camping trip.

Thank you—we...