Louis Vuitton Aspen — Local services in Aspen

My first trip to Aspen. All excited to go the LV store yesterday to get a tag stamped as I like to collect tags wherever I travel. For those that don't collect tags or don't get their LV stamped each location sometimes have a very special stamp that you cannot get anywhere else in the world. I forgot to bring my own tag to get it stamped so I decided to buy a bag that came with a tag just for the Aspen stamp as LV no longer sell the tag on its own. Walked into the LV store the SA Hanna(AK01) clearly saw us coming in and did not greet us. We then continue to walk around the store for 15mins browsing until someone could help us. Hanna(AK01) finally helped us after attending to some kid (looks young around 10 years old). I picked out a limit edition Santa Monica in DE. Hanna (AK01) took out a measuring tape to make sure that the Aspen stamp will fit. I make my purchase and was told to come back in three hours to pick up. We came back within 1.5hrs as there was a downpour. We were told by the manager that we met for the first time that she cannot stamp the tag as the Aspen stamp will not fit on the small tag. We then ask to see other stamps to see what can fit on it and was brush aside as she has a customer so we waited patiently for one more hour. After the hour I had enough and decided to return the bag as we originally came here just to get the stamp and it's not happening. I left very unhappy yesterday but today I got even more furious. Told my friend what happen and she sent me a photo of her small luggage tag with the Aspen stamp on it. It clearly fit and there is no reason they cannot stamp that tag for us. It's now insulting and wasted our time as we have very little time in Aspen. We are leaving Aspen today and clearly can no longer have enough time to get it stamp. All I can say is I have been to many LV store and getting treated like this is...

I visited the Louis Vuitton store today around 4:30pm with my baby in a stroller and was really disappointed by the experience. The store has a few stairs so I went up to a female employee and asked for help. She looked right at me and said someone will help, then walked away. She easily could have helped, it would not have been difficult, but she just ignored me. I even motioned to the man behind the desk for help, and he ignored me too.

I was genuinely interested in purchasing a beautiful white jacket that was about $4,000 but instead I had to carry my stroller with my baby in it up and down the stairs by myself. He is heavy and it was not easy.

No one greeted me, no one offered assistance, and no one even acknowledged me. I felt completely judged, maybe because I was wearing sweatpants and pushing a stroller. We just moved to Aspen and I was excited to explore the shops, but this was a really disheartening experience.

For a brand that prides itself on luxury, this kind of treatment is unacceptable. I came in ready to shop and left feeling invisible. Feel free to check your security cameras. I was there...

I’ve had better customer service at low end shops. The day we came there was glass apparently broken in store. While the shop should’ve been open for normal business hours they did have to close to file an incident report, understandable. Not understandable, when customers try to open the door and you stare at them like idiots without posting any notice that the store was closed for the time being or at the minimum...acknowledging the customers to let them know that doors were locked for an incident report. When they finally did open, the service was mediocre and “Anna” and the other employee who I didn’t catch her name, seemed bothered as if they didn’t feel like doing anything at all that particular day. The lack of professionalism is what this rating is about. I’m sure on any of their better days then I might’ve rated them a few more stars but unfortunately that...