McAlister's Deli — Restaurant in Atlanta

Absolutely TERRIBLE experience! The customer service at this location couldn’t be worse. It’s disheartening because this was my first experience at any McAlister’s Deli, and I will not be returning. I made my order on the night of 10/22. Unfortunately, it was past the order deadline for the day. I was unaware of that. Once I got the email confirmation and it stated that the order would be ready on the morning of the 23rd, I drove around to the drive through to attempt to cancel it. The gentleman, who happens to be the only upside to this experience, apologized and told me that they wouldn’t have access to my order to cancel it until the next day. Because I expected my order that night, I was in no position to get it the next day as I knew I’d be at work. Knowing that, I made it my business to contact the store the moment they opened in hopes of canceling. To my surprise, I got no answer. In fact, each time I called that day, I got no answer. I then reached out to customer care who submitted a request on my behalf for a refund and told me the process would take up to 72 hours. 72 hours passed, so I reached back out to the location. Luckily, I was able to get someone on the phone who told me the GM was on the way to the bank and would reach back out to me when she returned. The GM, goodness gracious, had the absolute WORST attitude ever. She was rushing me through the conversation when she called as I was trying to give her information regarding my order. She mentioned having access to cameras and how everything that happens at her property goes straight to her phone. She treated me as thought I was lying about my experience. She asked for a case number from customer care which I did not have, but am sure she did since she knows everything. However, I obliged and reached back out to customer service for the number. When I finally got ahold of customer care, I spoke with a lady by the name of Megan who informed me of the number and also told me that my case was closed by the store. SO IF YOU KNOW NOTHING ABOUT MY ORDER OR THE CASE…WHO CLOSED IT WITHOUT ISSUING ME A REFUND?!? I DID NOT GET MY ORDER. I am HIGHLY upset as I type this review today, 10/30 without my refund or even so much as a store credit for the order I placed. To put it straight, this place stole my money. !!PLEASE AVOID...

If I could give zero stars I would! That’s how bad the experience and food was. This store is ran by a bunch of teenagers who seemingly don’t want to work. When I walked in, the short black woman took my order. She was sluggish and no one greeted me including the cashier. I ordered my usual, the turkey jalapeno club but I ordered it WITH NO BACON. Not sure if the cashier was under the influence, but she had me repeat the order twice along with my choice of beverage. After I paid for my meal, I asked her if the baked deserts were good and which was her favorite. She didn’t answer or acknowledge me. She continued to I guess clean the bev stand. I grabbed a cookie and then walked back to the cashier stand once she came back thinking that she was going to FINALLY ring me up for the cookie, but again she just gave me this blank dumb stare. The dark skinned black woman making sandwiches was either distracted because she was on shift taking photographs of her magnificent sandwich work all for the order to be incorrect and cold.. also with several customers waiting for their food. After the long wait, I finally received by sandwich. However, once I examined it while sitting in my car, I saw that they did not remove the bacon as I had requested. When I walked back in, the cashier just looked at me when I said I wanted no bacon. I had to repeat myself and say it loud enough for the terrible lazy manager (black male with locs) to hear. He said nothing then proceeded to walk toward me. The cashier said something rude and disrespectful, even one customer said “wow” and side eyed her. I asked if he could remake the entire sandwich and not just remove the bacon. I waited nearly 15 min. Within those 15 mins, the staff was staring at me (in attempt to intimidate me), laughing at me, etc. when I got my sandwich, of course there were pieces of bacon on my sandwich. I went back in and I began yelling. I was followed with threats by two men (one overweight with breasts wearing glasses) and the other was a medium brown skinned young black man. These threats were threats to shoot and cause...

THE ABSOLUTE WORST PLACE EVER.

I recently just went into McAlister’s to try and get food for my 1 year old son who suffers from food allergies. Anyone who has ever dealt with that would know that certain foods have cross contamination from equipment used at facilities that process said allergy. So in order to prevent my son from ending up in the hospital I asked for the allergy book that every restaurant is required to have in store ALWAYS. At first the cashier didn’t know about it and asked Rudy the manager on duty for the book. She couldn’t find it. Instead of looking for it she very rudely told me they don’t have one. Then when I said that every restaurant is required to have one, she said they actually do have a book but it is misplaced and she could call the main manager and ask, but it would take a long time to find it. I would have patiently waited, but Rudy has the worst attitude and absolutely no sense of customer service. She could have handled the situation differently, instead she yelled at me about why she couldn’t find it and told me they don’t even have peanuts. At one point I was yelling so loudly that she needs to fix her attitude that I just walked out because I would have gone back there and it would have been a whole other problem. The way she acted was so unprofessional, disgusting, and rude. When you sign up to work in the food industry, you sign up to serve people their food WITHOUT attitude. When you sign up to be a manager, YOUR JOB IS TO MANAGE. How is it managing the situation when you’re the person escalating the problem? If my baby would have had something that had peanuts by cross contamination and she looked me in my face and did there is no nuts here, if he would have ended in the hospital that would be a fat lawsuit. She should be demoted to dishwasher because whoever hired her to represent McAlisters was the biggest mistake. Absolutely awful place with awful...