Hell's Kitchen — Restaurant in Atlantic City

Don’t waste your money at this chain restaurant bs.

This restaurant is an absolute disgrace…. Ramsay should be ashamed for having his name attached to an establishment that does nothing to showcase/represent/protect his name.

The food would never be acceptable in front of Mr. Ramsay. Specifically, we each ordered the Prix Fixe menu so that we could experience the greatness of Hells Kitchen in its full glory.

What we were presented with was shabby inattentive service, terrible food quality and an appalling level of food safety.

To begin with, we waited over 30 minutes for a table that was clearly reserved months ahead of time. We arrived 5 minutes before our reservation and the restaurant was half empty, yet we still had to wait over 30 to be seated.

Once seated, we were greeted by the only helpful person in the entire restaurant. She was clearly just a table assistant and not the server. She promptly served our preferred water and said our server would be there shortly.

Shortly turned into 20 minutes….

When our server finally arrived, we ordered some proper drinks from the bar. These took 20 minutes to be delivered to the table…. Far too long for a simple whisky poor.

This brings me back to ordering. After another almost 23 minutes since delivering the drinks, our waitress finally comes out of the back and asks for our order. As mentioned before we both ordered the Prix Fixe menu, one with lobster risotto, one with scallops. This way we could have the experience of both this evening.

Almost 25 minutes after ordering, the scallops and risotto were delivered. One would think we would be really excited about it by this point, being that it took so long… What was served was an absolute disaster… the risotto and lobster both were EXTREMELY overcooked to the point that the rice was just mush, and the lobster was so chewy I had to spit it out. The scallops were so undercooked that they were cold in the middle, soft mushy cold center, while the outside was charred at the edges and overheated. Once we were able to move past the appetizers that were a complete bust, we sat waiting for roughly 35 minutes for the rest of our food. This was annoying enough, but due to our front row table directly in front of the Expo line, we sat in HORROR as we watched food continually left dying under heat lamps, including the salad mix that was boiling under a heat lamp while waiting for the rest of the tables food.

Multiple BEEF WELLINGTON, get served to the pass and sit for over 20 minutes under heat lamps clearly changing colors as it sits before being served. Whoever is responsible for this location should be ashamed…

Once we were served our Wellingtons, which I watched extremely closely once served to the pass, I was happy to see that we were served fresh portions vs how so many others had gone out tonight.

Sadly, expecting to experience the aforementioned Ramsay Wellington experience, we were extremely saddened to find that not only was the Wellington undercooked and raw in the center, but also completely unseasoned. Even the Duxelles was unseasoned. So between having a terrible mouth feel from undercooked meat, the flavor of it all was completely subpar…

I wanted to love this restaurant… I made special arrangements to make sure to get the best seat in the house, sadly that was a mistake. This restaurant is an absolute abomination and should be reassessed.

Once we took our first bite of this undercooked, and might I say monstrosity small for the cost, Wellington, we had to walk out. We didn’t even stay for the desert because we were so incredibly disappointed in our experience. This is an absolute joke of a restaurant, and a complete waste of money.

Anyone expecting to enjoy the portions shown on TV will be greatly disappointed. Anyone expecting to feel the ‘Vibe’ of Hell’s Kitchen in person will be highly disappointed. Anyone expecting good food for the $105/person meal will be disappointed.

Portions are half that expected.

Worst possible experience from an unexpected source. ...

This place was such a HUGE (and expensive) disappointment. Went here this past weekend and still paying the price as my wife ate something terrible there and has yet to get back to 100%. I'll get the good things out of the way. The decor and ambiance are very nice. Looks like a trendy spot and the tables were full. I went on a Saturday night so most restaurants are packed in AC at that time. The wait staff is friendly and fun to talk to. For anyone who is a fan of the show, which I have not seen, it is very similar in design and look to the kitchen in the show. Lots of pictures hanging all over the place from past winners of the show as well.

Food. The appetizers were ok. The sides were amazing. Got the steak tartar, lobster risotto, Caesar salad, and Wagyu meatballs. The meatballs are drowned in the sauce which overpowers the entire meatball. You do not get much flavor from the Wagyu meat but I still appreciate the quality of them and their texture. They were very soft and easy to chew. The steak tartar was too salty. Salad is a salad and my friends that had the lobster risotto said it was amazing. I didn't try so I cannot confirm.

The main entrees were all underwhelming and disappointing. For starters, they only have salmon as the fish they serve. A high-end restaurant like this needs to have a better fish option than just a very plain salmon and boring salmon dish. A sea bass is more fitting for the type of money you pay to eat here or a branzino. My wife had the salmon and it was mediocre and did not taste right to her. As I mentioned before, she got sick from eating here. The salmon was the only thing she got that others at my table did not try. It's possible her issue came from this salmon dish. I had, probably, the worst NY strip ever. Had ZERO flavor and reminded me of a steak you would get at a local diner. My friend ordered the filet mignon and he complained about no flavor as well and had them add pepper to his steak which he said he never asked for in his entire life. I must admit, I tried a piece of his steak and the char tasted OK to me and MUCH better than my tasteless NY Strip. Don't think they bothered to season the meat at all that night. My friend's wife ordered the chicken which we all made fun of her for. However, it turned out to be the best dish of the night and something we all ended up eating from her plate because the chicken was juicy and full of flavor. For the sides, I recommend trying the roasted cauliflower and especially the Brussels sprouts. The flavor consistency on both was amazing and held the dinner, somewhat, together.

We told the waitress about the steaks being the worst we have ever had. She was apologetic and disappointed to hear we were not happy. My friend ate his entire mignon, but I may have taken less than a quarter of my NY strip and did not want to touch it anymore that's how disappointing it was. I guess the waitress told the manager about the steaks since the manager came by to ask very casually how everything was that evening. I don't like to make a scene so I responded that everything was OK and she said good and started to walk away. I guess her lack of care made my friend aggrevated and he asked her to come back and voice his frustration with the steaks. She then told us that the waitress did tell her we were not happy and she wanted to comp us dessert, which I guess would not have been the case had he not called her back. Again, he ste his filet fully...I barely touched my steak. To comp a $15 dessert for a REALLY bad $70 steak did not seem fair. May as well have just charged for the dessert since we only ordered 2 items and we would have left with the same sentiment that we left with anyway, which I'd this is the worst restaurant that we have been to with bland food and a boring menu. Very disappointing experience in a high-end restaurant which came out to $180 per person for the meal.

Got tea at the end of the night instead of a cappuccino. Lipton is what they serve at a "high-end" restaurant. Two thumbs...

We decided to try this location for our date night. My wife has watched the show and was very excited to finally be coming here.

The location is divided into two main areas. The upstairs and downstairs locations. The upstairs location had the wait staff, bar. Digital gambling machines, and plenty of seating to wait to be called. The wait staff were fabulous, very courteous, and helpful. The waiting area was filled with bar seats, tables, and benches. The bartenders were super friendly and kept in touch with the wait stuff for anyone waiting for a reservation.

Once called, the wait staff will ask you elevator or stairs to bring you downstairs. Regardless of choice, they talk about the restaurant and show the wall of winners from the show before bringing you to your table.

The downstairs are split into several different locations. The kitchen is open and visible to everyone split between red and blue teams. There are several long tables in front of the kitchen with smaller tables spread out. There are also booths lining the back wall and two larger booths in the middle. There was also a side room almost private that had a TV playing hells kitchen.

The staff for each table were split between 3 people for your table: waiter, table cleaner, water person. The waitress we had was fantastic will to answer all questions we had and explained what she recommended as well as what others did as well.

The menu has several signature foods and drinks as well as a pre fix menu with wine pairing. Our waitress let us know about the seafood tower, something not directly on the menu. It seems there are a few things like this as I heard another waiter say something else to another table wasn't on the menu.

We both ordered a signature drink. I got the meet your maker, which is a bourbon drink. I typically don't drink and taste of alcohol no matter how small it usually still bothers me. That being said, the drink was amazing. It was strong enough that I could taste the alcohol but not enough to stop me from drinking it.

The seafood tower had three sections and included: lobster, crab, shrimp, classic, oysters, and mussels. This also came with a specialty butter and marinara sauce. The butter made everything pop even more. All of the fish was extremely fresh to the point that we could taste the salt water. Highly recommend this as an appetizer.

For our entree, we both got the beef wellington and 1 side of the Mac and cheese. The Mac and cheese was perfectly seasoned, with each piece of cheese easily distinguished with each bite. The beef wellington is certainly their main fish. It was so tender that the fork barely touched the meat and slid right in. On top of that, the pastry around it was perfectly cooked nice, soft, and fluffy, with butter baked right into it. The whole thing easily fell apart and melted in our mouths. This also came with a smaller layer of mashed potatoes, carrots, and turnips.

Finally, we rounded the night with the toffee pudding also a signature fish, and the peanut butter cheesecake. Both were delicious with the cheesecake, having a reeses taste to it. The toffee pudding was to die for falling apart easily as you slid your spoon into it. It was gooey on the inside, and the ice cream complimented the chocolate perfectly.

Now, what I said about 3 people per table is this. Between the waiter coming out, the water man would stop by giving us towels, fill our water, and ask if we needed more napkins or anything else. On top of that, as soon as we finished anything, there was a wait staff member that came by and not only took the plates away but also cleaned the table between meals. This person also packaged any leftover food for us and had it ready in a container in a bag for us when we were ready to leave. We also barely waited for any of the food. They timed it perfectly from the appetizers to let you digest before the entree arrives.

Overall, I highly recommend this place. Just be prepared to spend a lot of money. It is...