Subway — Restaurant in Auburn Hills

Did a online order, I called to cancel because it was the wrong location. They told me they didn't have my order, But she told me that I have to cancel my order in the app (which is not a option) so I got in the car & drove the additional 8 miles to the location. Upon arriving 5 minutes before my order, the door was locked, the person I guess I talked with that gave me the wrong information, rolled their eyes when she looked up from counting her register, Upon opening the door I showed on my phone I had an order, she insisted it was cancelled, I said it couldn't be, because there is no place to cancel on the app as she had told me to do, then got huffy & said it was cancelled, I said cant be as I couldn't find a way to do it, she again repeated in an even huffier tone. Now Ive gotten attitude for an order I politely tried to cancel, she said they cant, I have to cancel on the app. but couldn't, then drove up to pick up the order & she refused to make it because they were closed (20 min before posted closing time.) So definitely feeling abused at this point, I muttered as I turned around to walk to the car, well someone should have fn notified me somehow. Now she goes totally off like I just kicked her dog, totally becoming the victim. She must have ranted for 5 minutes, all the way as I walked to my car she went on & on about what a terrible day everyone has and she hoped my day would be better because of this etc, etc, etc. I worked in retail, the ONLY way to make sure you don't get in trouble for giving bad service is making out the customer went nuts. This person has it down to a science, She definitely made sure she sounded as the victim. As I looked up the location, it seems I haven't been the only one in this persons cross-hairs. The owner/operator has to really begin to wonder just how many customer have the same problem, with the same employee. I will never bother with that subway again, nor will anyone I know. As you can see by the photo, at 6:57 is was still "being made" At 6:40 an email was marked in my in box @ 6:40pm which is when I actually arrived at the store for the pick-up that says it...

I’ve always had nothing but great service here! But last Thursday (March 14) we came here to eat and it was about 8:05 and the guy behind the counter told us they closed at 8 on Thursday now. So today (March 21) we came in and I asked the lady (very nice always has been nice to us) behind the counter what time they closed on Thursday and she said 9 and I told her what happened and she said no we close at 9. So the guy just didn’t wanna make our food. He had the lights dimmed down behind the counter and the food almost put away. Now we came here a couple nights ago around 8 and he (same guy) had everything put away besides the chicken bacon ranch melt toppings. We come here often enough that there was a lady that worked here (few months back) that when we walked she knew who we were and what we wanted and she would start making our food and pack my favorite cookies. I’m very disappointed that the guy turned us away because he didn’t want to...

How can a subway be out of sandwiches??? I'm not even joking. They are known for subs and were out of freaking subs. Last week they were out of bread. I come back a week later they only have wheat bread. Okay fine.

They were out of every topping ! The only had spinach and olives.

Whoever is managing this place needs to get fired, learn how to properly order ingredients. 🙄

Obviously, it isn't the employees fault. Upper management is clearly not...